Installation & Service Scheduler

US LBM; Nebraska; On-site; USD 42,000 - 54,000; Full time

Job summary

US LBM is seeking an Installation Service Coordinator to work with Installation and Service Technicians, vendors, and staff to coordinate schedules and maximize on-time completions. The role emphasizes exceptional customer service to deliver products and services on time and complete.

This position requires strong communication, confidentiality, and computer proficiency. Experience in office administration and/or millwork is preferred, and the incumbent may train others and assist with

Qualifications

• 1-3 years of office administration and/or millwork experience preferred.
• Strong interpersonal, verbal and written communication skills.
• Confidentiality is required and safety sensitivity is acknowledged.

Responsibilities

• Coordinate with Installation and Service Technicians, and/or vendors to maximize completions, minimize days out, and meet customers' schedules.
• Report on the status of service to sales department and managers, including daily notes entry.
• Coordinate with shop manager and shipping coordinator on paperwork and manufacturing, staging or delivery of material for next day scheduled services.
• Maintain database on service requests.
• Maintain past due service part orders and invoice material as needed.
• Coordinate with Buyers for the ordering of parts.
• Arrange for outside service contractors as necessary to keep completions at reasonable levels.
• Submit, track and reconcile reimbursements from vendors for parts and labor on warrantable repairs.
• Properly invoice and bill for chargeable / billable service and assist Credit as needed to collect.
• Create and update a procedure manual for the department.

Skills

Interpersonal skills

Verbal communication

Written communication

Collections

Confidentiality

Computer skills

Safety sensitive

Education

High School Diploma or GED

Job description

US LBM is seeking an Installation Service Coordinator to work with Installation and Service Technicians, vendors, and staff to coordinate schedules and maximize on-time completions. The role emphasizes exceptional customer service to deliver products and services on time and complete.

This position requires strong communication, confidentiality, and computer proficiency. Experience in office administration and/or millwork is preferred, and the incumbent may train others and assist with