Warranty & Service Coordinator

Italian-Terrazzo-and-T; Riverview (FL); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability plans

401(k) Plan

Competitive PTO

Job summary

Classic Floors Ferrazzano is seeking a Warranty Coordinator in Riverview, FL to coordinate multiple construction warranty/repair projects and provide administrative support for service technicians, branch team, and homeowners.

The role requires delivering high levels of customer service via phone, email, and in person, resolving issues, scheduling repairs, and maintaining documentation; collaboration with Branch Manager and Warranty Manager is essential.

Qualifications

• High school diploma or equivalent.
• 3+ years of general office experience.
• Proficiency in Oracle, JD Edwards, or PeopleSoft is a plus.
• Proficiency with Microsoft Office and especially Excel.
• Strong analytical and problem solving skills; ability to multitask.

Responsibilities

• Provide high level customer service to builders, homeowners, subcontractors, and branch team members via phone, email, and in person.
• Resolve customer issues and escalate as needed.
• Respond to warranty requests per standard procedures.
• Troubleshoot construction related issues and coordinate schedules for involved parties.
• Schedule all repair jobs and maintain warranty communications documentation.
• Provide progress updates to Branch Manager and Warranty Manager.

Skills

Microsoft Office Suite

Excel

Interdepartmental communication

Analytical thinking

Multitasking

Education

High school diploma or equivalent

3+ years general office experience

Tools

Oracle

JD Edwards

SAP

PeopleSoft

Job description

Classic Floors Ferrazzano is seeking a Warranty Coordinator in Riverview, FL to coordinate multiple construction warranty/repair projects and provide administrative support for service technicians, branch team, and homeowners.

The role requires delivering high levels of customer service via phone, email, and in person, resolving issues, scheduling repairs, and maintaining documentation; collaboration with Branch Manager and Warranty Manager is essential.