Warranty Coordinator: Builder & Homeowner Support

Italian-Terrazzo-and-T; Town of Florida (NY); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical, Vision, and Dental insurance

Life and Disability Plans

401(k) Plan

Competitive PTO

Job summary

Classic Floors Ferrazzano is seeking a Warranty Coordinator to manage multiple construction warranty and repair projects, provide admin support to service technicians and branch teams, and deliver quality customer service to builders and homeowners in Charlotte, NC.

The role requires a high school diploma, 3+ years of general office experience, and proficiency with Microsoft Office and Excel; experience with Oracle, JD Edwards, SAP, or PeopleSoft is a plus.

Qualifications

• High school diploma or equivalent.
• 3+ years general office experience.
• Proficiency with Oracle, JD Edwards, SAP or PeopleSoft is a plus.
• Strong customer service and administrative skills.

Responsibilities

• Provide high level of customer service to builders, homeowners, subcontractors, and branch team members via phone, email, and in person.
• Resolve customer issues and escalate as needed.
• Respond to warranty requests per standard procedures.
• Coordinate schedules of involved parties and repair jobs.
• Maintain documentation of warranty communications.
• Provide progress updates to Branch Manager and Warranty Manager.
• Collaborate in a high performing team environment.
• Cross-train team members on duties and training.
• Perform other administrative duties as assigned.

Skills

MS Office Suite

Excel

Oracle

JD Edwards

SAP

PeopleSoft

Interdepartmental collaboration

Analytical thinking

Multitasking

Education

High school diploma

3+ years office experience

Tools

Oracle

JD Edwards

SAP

PeopleSoft

Job description

Classic Floors Ferrazzano is seeking a Warranty Coordinator to manage multiple construction warranty and repair projects, provide admin support to service technicians and branch teams, and deliver quality customer service to builders and homeowners in Charlotte, NC.

The role requires a high school diploma, 3+ years of general office experience, and proficiency with Microsoft Office and Excel; experience with Oracle, JD Edwards, SAP, or PeopleSoft is a plus.