Warranty & Production Coordinator — Customer-Focused

Italian-Terrazzo-and-T; Pensacola (FL); On-site; USD 51,577,000 - 57,308,000; Full time

Job summary

Italian Terrazzo & Tile Co. of Brevard, LLC in Pensacola, FL is seeking a Production/Warranty Coordinator to manage multiple warranty/repair projects and provide administrative support to service technicians and the branch team.

The role emphasizes delivering high-level customer service to builders and homeowners, coordinating repair schedules, and ensuring accurate documentation and communication with the Branch Manager and Warranty Manager.

Qualifications

• High school diploma or equivalent.
• 3+ years of general office experience.
• Proficiency in Oracle, JD Edwards, or PeopleSoft a plus.

Responsibilities

• Provide high level of customer service to builders, homeowners, subcontractors, and branch team members via phone, email, and in person.
• Accountable for resolving customer issues and escalating as needed.
• Respond to incoming warranty requests per standard procedures.
• Schedule all repair jobs and coordinate with Project Managers to maintain schedule.
• Maintain documentation of all warranty related communications and materials.
• Print work orders and upload signed paperwork to tracking system.

Skills

Customer service

Microsoft Excel

Microsoft Office

Scheduling

Bilingual Spanish/English

Education

High school diploma or equivalent

Tools

Oracle

JD Edwards

PeopleSoft

Job description

Italian Terrazzo & Tile Co. of Brevard, LLC in Pensacola, FL is seeking a Production/Warranty Coordinator to manage multiple warranty/repair projects and provide administrative support to service technicians and the branch team.

The role emphasizes delivering high-level customer service to builders and homeowners, coordinating repair schedules, and ensuring accurate documentation and communication with the Branch Manager and Warranty Manager.