Warranty & Production Coordinator: Builder Support & Scheduling

ADP, Inc.; Pensacola (FL); On-site; USD 18,000 - 20,000; Full time

Job summary

Italian Terrazzo & Tile Co. of Brevard, LLC in Pensacola, FL is seeking a Production/Warranty Coordinator to manage warranty and repair projects and to provide administrative support to service technicians and the branch team.

The role emphasizes exceptional customer service, accurate scheduling, thorough documentation, and cross‑functional coordination with Project Managers to keep plans on track in a fast-paced environment. Proficiency with MS Office is required; bilingual in Spanish is a plus.

Qualifications

• Customer service mindset and demeanor with strong phone and office skills.
• Ability to work in a fast-paced, changing priority environment.
• Strong organizational, scheduling, and follow-up capabilities.
• Fundamental math comprehension.
• Proficiency with MS Office and Excel.
• Quick learner of industry software.
• Analytical and problem-solving skills with creative solutions.
• Ability to manage multiple deadlines.
• Bilingual in Spanish and English a plus but not required.

Responsibilities

• Provide high level of customer service to builders, homeowners, subcontractors, and branch team members via phone, email, and in person.
• Accountable for resolving customer issues and escalating as needed.
• Respond to incoming warranty requests per standard procedures.
• Coordinate schedules of parties involved and maintain repair job calendars.
• Maintain documentation of all warranty related communications.
• Work in a high performing team environment and cross-train team members.
• Review work orders against builder selections for accuracy, including change orders.
• Print work orders with installation diagrams and upload signed paperwork.
• Coordinate material delivery and verify material on hand for installs.

Skills

Customer service mindset

Strong organizational skills

Microsoft Excel

Microsoft Office Suite

Problem-solving

Multi-tasking

Education

High school diploma or equivalent

3+ years of general office experience

Tools

Oracle

JD Edwards

PeopleSoft

Job description

Italian Terrazzo & Tile Co. of Brevard, LLC in Pensacola, FL is seeking a Production/Warranty Coordinator to manage warranty and repair projects and to provide administrative support to service technicians and the branch team.

The role emphasizes exceptional customer service, accurate scheduling, thorough documentation, and cross‑functional coordination with Project Managers to keep plans on track in a fast-paced environment. Proficiency with MS Office is required; bilingual in Spanish is a plus.