Customer Service Specialist

Forest River, Inc.; Elkhart (IN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive wage and benefits package

Stable work environment

Job summary

Forest River, Inc., located in Elkhart, Indiana, seeks a Customer Service Representative to deliver exceptional support and process dealer orders. The role involves providing technical assistance through phone, email, and written correspondence, ensuring a high level of customer service in a fast-paced work environment.

Ideal candidates will possess excellent communication skills, attention to detail, and a familiarity with RV and commercial vehicle parts. A competitive wage and benefits package is offered for dedicated individuals.

Qualifications

• Attention to detail and accuracy is crucial.
• Intermediate computer skills are necessary.
• Familiarity with RV, Bus, or Commercial Vehicle parts is preferred.

Responsibilities

• Provide customer service and technical support via multiple channels.
• Process dealer's parts orders and warranty claims.
• Participate in cross-training of tasks within the department.

Skills

Attention to detail and accuracy

Intermediate computer skills

Excellent written and verbal communication skills

Desire to provide extraordinary customer service

Tools

Microsoft Office programs

Job description

Forest River, Inc., the Nation’s largest manufacturer of Recreational Vehicles, Cargo Trailers, Transit Buses and Boats has an immediate opening.

Responsibilities

• Provide customer service and technical support to both our retail and retail base via phone, email, written correspondence and fax
• Providea variety of supporting roles for the Customer Service department
• Participate in cross-training of tasks with in department
• Process dealer's parts orders and Warranty Claims
• Answer questions regarding claims via phone/email
• Record retention and reporting
• Miscellaneous office duties
• Learn product like from frame to final

Qualifications

• Attention to detail and accuracy
• Intermediate computer skills, familiar with Microsoft Office programs
• Prefer a certain familiarity or general knowledge of RV, Buss or Commercial Vehicle parts, or an understandingof electrical/technical systems
• Must have excellent written and verbal communication skills
• A desire to provide extraordinary customer service to the dealer/customer network
• Able to work within a group and transition between responsibilities given

Forest River offers a stable work environment that is fast paced. Our employees enjoy a highly competitive Wage and Benefit Package. We are looking for dedicated individuals with experience in the Industry as well as other Manufacturing Processes.