Warranty Representative

Forest River, Inc.; Elkhart, Northern (IN, KY); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Forest River, Inc. in the United States is hiring a Warranty Representative to provide technical support to our dealer base and exceptional customer service to both dealers and retail customers.

This role requires clear communication, attention to detail, and the ability to work in a fast-paced manufacturing environment. You will assist with production support, help resolve issues, develop troubleshooting documents, and learn the RV product line from frame to final assembly.

Qualifications

• Attention to detail and accuracy.
• Strong written and verbal communication skills.
• Customer service orientation.
• Ability to work in a team and support dealer networks.
• Desire to learn RV components and systems.

Responsibilities

• Provide technical support to dealer base via phone and email.
• Provide customer service to dealer and retail customers via phone and email.
• Provide production support and assist with problem resolution.
• Develop troubleshooting documents for internal use.
• Learn the RV product line from frame to final assembly.

Skills

Attention to detail

Written and verbal communication

Customer service

Teamwork

Willingness to learn

RV knowledge / electrical systems

Tools

Microsoft Office

Job description

Forest River, Inc., the Nation's largest manufacturer of Recreational Vehicles, Cargo Trailers, Transit Buses and Boats has an immediate opening for a Warranty Representative.

Responsibilities

• Provide Technical Support to our Dealer base (via phone/email).
• Provide Customer Service to both Dealer and Retail base (via phone/email).
• Provide Production Support and help with Problem Resolution.
• Develop Troubleshooting documents.
• Learn product line from frame to final.

Qualifications

• Attention to detail and accuracy
• Intermediate computer skills, familiar with Microsoft Office programs
• Prefer a certain familiarity or general knowledge of RV parts, or an understanding of electrical/technical systems
• Must have excellent written and verbal communication skills
• A desire to provide extraordinary customer service to the dealer/customer network
• Able to work within a group and transition between responsibilities given
• Willingness to learn many different components of a RV

Forest River offers a stable work environment that is fast paced. Our employees enjoy a highly competitive Wage and Benefit Package. We are looking for dedicated individuals with experience in the Industry as well as other Manufacturing Processes.