Warranty Representative

East To West RV; Elkhart (IN); Vor Ort; USD 38.000 - 52.000; Vollzeit

Zusammenfassung

Forest River, Inc. is seeking a Warranty Representative to support our dealer network with technical and customer service expertise. You will assist with production support, problem resolution, and create troubleshooting documents while learning the full product line from frame to final.

The role emphasizes accuracy, strong communication, and a customer-focused approach within a fast-paced manufacturing environment.

Qualifikationen

• Attention to detail and accuracy.
• Proficient with Microsoft Office programs.
• Familiarity with RV parts or electrical/technical systems helpful.
• Excellent written and verbal communication skills.
• Strong customer service focus for dealer and retail networks.
• Able to collaborate in a team and adapt to multiple responsibilities.
• Willingness to learn various RV components.

Aufgaben

• Provide technical support to dealer base (phone/email).
• Offer customer service to dealer and retail base (phone/email).
• Provide production support and assist with problem resolution.
• Develop troubleshooting documents.
• Learn product line from frame to final.

Kenntnisse

Attention to detail

Excellent written and verbal comms

Customer service

Teamwork / collaborative

Willingness to learn

RV parts knowledge

Electrical/technical systems knowledge

Tools

Microsoft Office

Jobbeschreibung

Forest River, Inc., the Nation’s largest manufacturer of Recreational Vehicles, Cargo Trailers, Transit Buses and Boats has an immediate opening for a Warranty Representative.

Responsibilities

• Provide Technical Support to our Dealer base (via phone/email).
• Provide Customer Service to both Dealer and Retail base (via phone/email).
• Provide Production Support and help with Problem Resolution.
• Develop Troubleshooting documents.
• Learn product line from frame to final.

Qualifications

• Attention to detail and accuracy
• Intermediate computer skills, familiar with Microsoft Office programs
• Prefer a certain familiarity or general knowledge of RV parts, or an understanding of electrical/technical systems
• Must have excellent written and verbal communication skills
• A desire to provide extraordinary customer service to the dealer/customer network
• Able to work within a group and transition between responsibilities given
• Willingness to learn many different components of a RV

Forest River offers a stable work environment that is fast paced. Our employees enjoy a highly competitive Wage and Benefit Package. We are looking for dedicated individuals with experience in the Industry as well as other Manufacturing Processes.