RV Warranty & Technical Support Specialist

East To West RV; Elkhart (IN); On-site; USD 38,000 - 52,000; Full time

Job summary

Forest River, Inc. is seeking a Warranty Representative to support our dealer network with technical and customer service expertise. You will assist with production support, problem resolution, and create troubleshooting documents while learning the full product line from frame to final.

The role emphasizes accuracy, strong communication, and a customer-focused approach within a fast-paced manufacturing environment.

Qualifications

• Attention to detail and accuracy.
• Proficient with Microsoft Office programs.
• Familiarity with RV parts or electrical/technical systems helpful.
• Excellent written and verbal communication skills.
• Strong customer service focus for dealer and retail networks.
• Able to collaborate in a team and adapt to multiple responsibilities.
• Willingness to learn various RV components.

Responsibilities

• Provide technical support to dealer base (phone/email).
• Offer customer service to dealer and retail base (phone/email).
• Provide production support and assist with problem resolution.
• Develop troubleshooting documents.
• Learn product line from frame to final.

Skills

Attention to detail

Excellent written and verbal comms

Customer service

Teamwork / collaborative

Willingness to learn

RV parts knowledge

Electrical/technical systems knowledge

Tools

Microsoft Office

Job description

Forest River, Inc. is seeking a Warranty Representative to support our dealer network with technical and customer service expertise. You will assist with production support, problem resolution, and create troubleshooting documents while learning the full product line from frame to final.

The role emphasizes accuracy, strong communication, and a customer-focused approach within a fast-paced manufacturing environment.