Warranty Representative

Grand Homes; Addison (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Grand Homes is seeking a Warranty Representative to manage homeowner warranty service requests and coordinate repairs from start to finish. You will work with homeowners, field personnel, vendors, subcontractors, and trades to ensure timely service and high-quality repairs.

In this role you will review requests, schedule appointments, and maintain accurate service records in Corrigo and Outlook, while ensuring seven-day turnaround and strong customer satisfaction.

Qualifications

• Strong customer service and communication skills.
• Excellent organization, scheduling, and follow-through.
• Ability to coordinate with homeowners, vendors, subcontractors, and field personnel.
• Residential construction, warranty, or home services experience preferred.
• Ability to manage multiple service requests and deadlines.

Responsibilities

• Receive, document, and manage homeowner service requests.
• Review requests against closing dates and warranty manual to determine coverage.
• Coordinate repair work with homeowners, field personnel, vendors, subcontractors, and trades.
• Conduct follow-up inspections to ensure repairs meet Grand Homes' quality standards.
• Complete service requests within seven calendar days.
• Maintain accurate service records and update Corrigo daily.
• Communicate non-warrantable items and required documentation to the appropriate parties.
• Schedule homeowner appointments and repair work.
• Maintain service request documentation and required paperwork.
• Enter appointments into Outlook and ensure completed requests are properly closed.
• Coordinate vendors, subcontractors, and trades to ensure timely completion of repairs.

Skills

Customer service

Communication

Organization

Scheduling

Follow-through

Vendor coordination

Multitasking

Tools

Corrigo

Outlook

Job description

Job Description

About the Role

The Warranty Representative manages homeowner warranty service requests and coordinates repairs from start to finish. This position works with homeowners, field personnel, vendors, subcontractors, and trades to ensure timely service, quality repairs, and homeowner satisfaction.

Key ResponsibilitiesHomeowner & Warranty Service

• Conduct Buyer Orientations and scheduled homeowner Courtesy Visits.
• Receive, document, and manage homeowner service requests.
• Review requests against closing dates and the warranty manual to determine coverage.
• Coordinate repair work with homeowners, field personnel, vendors, subcontractors, and trades.
• Conduct follow-up inspections to ensure repairs meet Grand Homes' quality standards.
• Complete service requests within seven (7) calendar days.
• Maintain accurate service records and update Corrigo daily.
• Communicate non-warrantable items and required documentation to the appropriate parties.

Scheduling & Administration

• Schedule homeowner appointments and repair work.
• Maintain service request documentation and required paperwork.
• Enter appointments into Outlook and ensure completed requests are properly closed.
• Coordinate vendors, subcontractors, and trades to ensure timely completion of repairs.

Qualifications

• Strong customer service and communication skills.
• Excellent organization, scheduling, and follow-through.
• Ability to manage multiple service requests and deadlines.
• Ability to effectively coordinate with homeowners, vendors, subcontractors, and field personnel.
• Residential construction, warranty, or home services experience preferred.

Work Environment

Work is performed within assigned communities and residential homes, with regular interaction with homeowners, field personnel, vendors, subcontractors, and trades. The position requires homeowner visits, inspections, and coordination of repair work.

What Success Looks Like

• Service requests are completed within the required seven-day timeframe.
• Homeowners receive timely and professional service.
• Repairs meet Grand Homes' quality standards.
• Warranty documentation and Corrigo records are accurate and current.
• Vendors and trades are effectively coordinated to resolve homeowner issues.

Equal Opportunity Statement

Grand Homes is committed to diversity and inclusivity. We are an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable law.