Construction Field Warranty Service Representative

Williams Homes, Inc.; Meridian (ID); On-site; USD 52,000 - 64,000; Full time

Job summary

Williams Homes, Inc. is seeking a Warranty Service Representative to deliver quality warranty service to new homeowners in assigned communities.

You will coordinate with subcontractors, superintendents, and other trades to ensure timely completion and quality during the warranty period. The role requires walking through properties, educating homeowners on features, scheduling repairs, and supervising trades to maintain high standards.

Qualifications

• High School diploma required.
• 2-3 years minimum construction fit and finish or repair experience.
• Must be able to read, understand, and interpret construction documents.
• Must have the ability to manage a heavy and evolving workload independently and successfully.
• Attention to detail, excellent organization skills, and ability to perform efficiently and accurately in a fast-paced dynamic environment.
• Strong written and verbal communication skills.
• Knowledge of MS 365, Outlook, Word, Excel, and other standard office equipment.
• Ability to lift 50lbs, stand for long periods of time, climb ladders and access small spaces, e.g. attics.

Responsibilities

• Preforms Quality Walks, New Homeowner Walk-Through, House 2 Home Walk, 60-Day Walk, and 11-Month walk with homeowners.
• Works with Superintendent to ensure homes are prepared for homeowner Walk-Through.
• Educate new homeowners on features of their home, identifying items that may need repairs and delivering the home in move in condition.
• Schedule subcontractor or vendor work for warranty repairs.
• Complete minor repair work, including but not limited to carpentry, patch, and paint.
• Supervise all trade contractors completing warranty repairs to ensure that all issues are addressed, and quality repairs are made.
• Obtain homeowners walk through and warranty sign-offs.
• Update Punchlist Manager with notes and photo documentation and report any issues to the Warranty Service Director.
• Manage all incoming emergency after hours calls for resolution to emergency warranty issue.
• Attend weekly construction, sales, customer service team meetings per project.
• Maintain a good relationship with homeowners, subcontractors, and other Williams Homes team members.

Skills

Communication skills

Attention to detail

Time management

Reading construction documents

Education

High School diploma

Tools

MS 365

Outlook

Excel

Word

Job description

Williams Homes is a privately held homebuilder based in Southern California. Founded in 1997, Williams Homes was built on the principles of integrity, trust, and partnership. Over the past 10 years, Williams Homes has consistently expanded into new markets, including California’s Central Coast, Montana, Idaho, Texas, and Sacramento and the low desert. Our entrepreneurial spirit, nimble approach, and ability to leverage our size and resources allow us to operate successfully across a diverse range of markets.

At the heart of Williams Homes is a passion for building. That passion has driven the successful creation and delivery of numerous homes and new home communities, helping make the American dream a reality for thousands of homeowners.

We believe that homebuilding is, and always will be, a fundamentally great business. Williams Homes is committed to the long-term success of the company and, equally important, to the success and growth of our employees. Our most important asset is the people who come to work at Williams Homes every day.

At Williams Homes, we believe WE ARE Williams Homes. We work as one united team, celebrate our successes together, and work through challenges and setbacks together. Our culture is grounded in collaboration, accountability, respect, and a shared commitment to excellence.

Today, Williams Homes is building near the ocean, in wine country, in the mountains, and in communities across some of the most beautiful places in the country. Come join Williams Homes and be part of a team dedicated to building exceptional homes, strong communities, and the American dream.

Summary/Objective:

The Warranty Service Representative is responsible for delivering quality warranty service to new homeowners in assigned communities/territory. They will work closely with homeowners to resolve warranty issues in new homes, by coordinating with subcontractors, superintendents, and other trades people to ensure completion and quality.

Essential Job Duties:

• Preforms Quality Walks, New Homeowner Walk-Through, House 2 Home Walk, 60-Day Walk, and 11-Month walk with homeowners.
• Works with Superintendent to ensure homes are prepared for homeowner Walk-Through.
• Educate new homeowners on features of their home, identifying items that may need repairs and delivering the home in move in condition.
• Schedule subcontractor or vendor work for warranty repairs.
• Complete minor repair work, including but not limited to carpentry, patch, and paint.
• Supervise all trade contractors completing warranty repairs to ensure that all issues are addressed, and quality repairs are made.
• Obtain homeowners walk through and warranty sign-offs.
• Update Punchlist Manager with notes and photo documentation and report any issues to the Warranty Service Director.
• Manage all incoming emergency after hours calls for resolution to emergency warranty issue.
• Attend weekly construction, sales, customer service team meetings per project.
• Maintain a good relationship with homeowners, subcontractors, and other Williams Homes team members.

Requirements

Education, Knowledge, Skills and Abilities:

• High School diploma required.
• 2-3 years minimum construction fit and finish or repair experience.
• Must be able to read, understand, and interpret construction documents.
• Must have the ability to manage a heavy and evolving workload independently and successfully.
• Attention to detail, excellent organization skills, and ability to perform efficiently and accurately in a fast-paced dynamic environment.
• Strong written and verbal communication skills.
• Knowledge of MS 365, Outlook, Word, Excel, and other standard office equipment.
• Ability to lift 50lbs, stand for long periods of time, climb ladders and access small spaces, e.g. attics.

DISCLAIMER: Please note this job description is not designed to be a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employee may be asked to perform other duties as assigned. Williams Homes is an Equal Opportunity Employer.

Williams Homes, Inc. is not accepting unsolicited assistance from search/recruiting firms for this position. Please, no phone calls or emails. All submissions by search/recruiting firms to any employee at Williams Homes whether via email, Internet, phone call, or any form and/or method without a valid written agreement in place for this position will be deemed the sole property of Williams Homes. No fees will be paid in the event the candidate is hired by Williams Homes as a result of the referral.