Warranty Intern

betenbough; Amarillo (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

betenbough is seeking a Warranty Intern to deliver world-class customer service to homeowners by handling warranty work orders, documenting calls, and coordinating with trade partners.

You will inspect workmanship, order supplies, maintain schedules, and participate in on-call rotations with minimal travel. This role requires physical ability and a valid driver’s license; experience in project coordination is a plus.

Qualifications

• Basic home warranty repair skills or willingness to learn.
• Strong communication and problem-solving abilities.
• Good time management and organizational skills.
• Mechanical inclination and aptitude for hands-on work.

Responsibilities

• Complete all assigned warranty work orders.
• Answer incoming warranty calls with professionalism and proper documentation, and conduct proactive calls.
• Inspect all work for quality and completion within tolerances while delivering exceptional customer service.
• Order necessary supplies and deliveries for work orders in a timely manner.
• Maintain work order and trade partner schedules with company systems and technologies.
• Direct trade partner interactions, including problem solving, collaboration and accountability for work needed.

Skills

Communication

Problem Solving

Time Management

Planning/Organization

Mechanical Inclination

Job description

Role Overview

Warranty Interns intentionally deliver a world class customer service experience to all homeowners through quality warranty service that builds trust and generates referrals.

Core Functions

• Complete all assigned warranty work orders.
• Answer incoming warranty calls with professionalism and proper documentation, as well as conducting proactive calls.
• Inspect all work for quality and completion within tolerances while delivering exceptional customer service.
• Order necessary supplies and deliveries for work orders in a timely manner.
• Maintain your work order and trade partner schedules with the provided company systems and technologies.
• Direct trade partner interactions, such as problem solving, collaboration and accountability for work needed.

Required Qualifications

Warranty technicians will have or learn basic home warranty repair skills and have the following superior qualifications:

• Communication
• Problem Solving
• Time Management
• Planning/Organization
• Mechanical Inclination

Preferred Qualifications

• Experience in project management

Work Environment and Physical Requirements

• Field environment
• Vision for near, mid-range and far as well as hearing for low, medium, and high pitch.
• Requires physical ability for standing, sitting, crouching, kneeling, frequent walking, reaching above head and below waist.
• Frequent walking on uneven surfaces (dirt, concrete, rock, etc.).
• Ability to navigate hazardous conditions such as frequent moving vehicles, construction equipment, and various construction materials.
• Must have a current and valid driver’s license and must be able to be insured by company fleet insurance.
• Ability to lift 20 - 75 pounds.

Hours and Schedule

• 20-29 hours per week
• On-call rotation for some nights and weekends.
• Minimal travel required for company events and inter-region collaboration.