Warranty & Refund Specialist

Stivers Ford South; Atlanta, Northern (GA, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Stivers Ford South in Atlanta, GA seeks a Warranty Clerk to process warranty cancellations, calculate refunds, and reconcile ledgers. This role handles paperwork, communicates with customers and lenders, and updates internal databases.

Strong attention to detail and solid Excel skills are essential. Responsibilities include refunds, ledger postings, and AR tasks, with interaction across customers, vendors, and finance managers.

Qualifications

• HSD or GED with basic accounting background preferred.
• Proficiency in MS Excel and dealership software aids.
• Strong attention to detail and customer service mindset.

Responsibilities

• Processing cancellations for extended warranties, GAP, and protection plans.
• Calculating prorated refunds and issuing checks to customers or lienholders.
• Posting general ledger entries, reconciling schedules, and managing AR items.
• Answering inquiries from customers, vendors, and finance managers about policy status.

Skills

Attention to detail

Organizational skills

Customer service

Education

High school diploma or GED

Tools

Microsoft Office (Excel)

CDK

Reynolds and Reynolds

Accounting portals

Job description

Stivers Ford South in Atlanta, GA seeks a Warranty Clerk to process warranty cancellations, calculate refunds, and reconcile ledgers. This role handles paperwork, communicates with customers and lenders, and updates internal databases.

Strong attention to detail and solid Excel skills are essential. Responsibilities include refunds, ledger postings, and AR tasks, with interaction across customers, vendors, and finance managers.