WARRANTY CLERK

Stivers Ford South; Atlanta, Northern (GA, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Stivers Ford South in Atlanta, GA seeks a Warranty Clerk to process warranty cancellations, calculate refunds, and reconcile ledgers. This role handles paperwork, communicates with customers and lenders, and updates internal databases.

Strong attention to detail and solid Excel skills are essential. Responsibilities include refunds, ledger postings, and AR tasks, with interaction across customers, vendors, and finance managers.

Qualifications

• HSD or GED with basic accounting background preferred.
• Proficiency in MS Excel and dealership software aids.
• Strong attention to detail and customer service mindset.

Responsibilities

• Processing cancellations for extended warranties, GAP, and protection plans.
• Calculating prorated refunds and issuing checks to customers or lienholders.
• Posting general ledger entries, reconciling schedules, and managing AR items.
• Answering inquiries from customers, vendors, and finance managers about policy status.

Skills

Attention to detail

Organizational skills

Customer service

Education

High school diploma or GED

Tools

Microsoft Office (Excel)

CDK

Reynolds and Reynolds

Accounting portals

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

WARRANTY CLERK

Atlanta, GA, US

Position Summary

We are seeking a detail-oriented and process-driven Warranty Administrator to processes product or vehicle warranty cancellations, calculates refund amounts, and reconciles accounting ledgers. They primarily handle paperwork, communicate with customers or lenders, and update internal database records. handle paperwork, communicate with customers or lenders, and update internal database records.

Core Responsibilities

• Processing Cancellations: Handling requests to terminate extended warranties, GAP insurance, and aftermarket vehicle protection plans.
• Calculating Refunds: Figuring out prorated refund amounts and issuing checks to customers or lienholders/lenders.
• Accounting Tasks: Posting general ledger entries, reconciling schedules, and managing accounts receivable items.
• Communication: Answering inquiries from customers, vendors, and finance managers regarding policy statuses.

Qualifications and Skills

• Education: High school diploma or GED equivalent; bookkeeping or basic accounting background is often preferred.
• Software Knowledge: Familiarity with Microsoft Office (especially Excel) and dealership management systems like CDK, Reynolds and Reynolds, or specialized accounting portals.
• Key Traits: High attention to detail, strong organization, and customer service skills

Key Traits for Success

Highly detail-oriented and process-driven

Strong accountability and consistency

Analytical mindset with problem-solving ability

Ability to enforce standards while maintaining positive team relationships