Warranty Recovery & Claims Specialist

Paycom - ATS; Urbana (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Sutphen is seeking a Warranty Administrator to support its Service division by coordinating documentation, purchase orders, invoices, vendor returns, and warranty recovery activities across teams. You will help resolve issues and support product improvement.

Key duties include processing POs for warranty claims, reconciling invoices, coordinating RMAs, maintaining records, and assisting with warranty data collection and reporting to drive root-cause actions.

Qualifications

• High school diploma or equivalent required.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication abilities.
• Ability to manage multiple items through completion.

Responsibilities

• Create and process purchase orders for warranty claims, repairs, replacement parts, outside services, and other approved expenses.
• Review, process, and reconcile vendor invoices, credits, and supporting documentation.
• Coordinate vendor returns and request, document, and track RMAs through repair, replacement, evaluation, or credit.
• Follow up with vendors on outstanding RMAs, credits, warranty determinations, and unresolved items.
• Maintain accurate, organized electronic and physical records for claims, transactions, purchase orders, invoices, returns, and credits.
• Partner with Accounts Payable and other internal teams to resolve invoice, payment, purchase-order, and documentation discrepancies.
• Support vendor warranty recovery by gathering and submitting complete documentation.
• Help identify recurring warranty failures and communicate field concerns to production, engineering, quality, purchasing, and service teams.
• Gather warranty data, photographs, failed-part information, and service documentation for root-cause investigations and corrective actions.

Skills

Organizational skills

Attention to detail

Written and verbal communication

Documentation and recordkeeping

Microsoft Office

Cross-functional collaboration

Deadline management

Education

High school diploma

Tools

Microsoft Dynamics 365

Job description

Sutphen is seeking a Warranty Administrator to support its Service division by coordinating documentation, purchase orders, invoices, vendor returns, and warranty recovery activities across teams. You will help resolve issues and support product improvement.

Key duties include processing POs for warranty claims, reconciling invoices, coordinating RMAs, maintaining records, and assisting with warranty data collection and reporting to drive root-cause actions.