Warranty Quality Liaison for OEM & Engineering

Detroit Manufacturing Systems; Detroit (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

Voltava is seeking a Warranty Specialist to coordinate warranty activities across OEMs, internal quality, operations, SQE, and engineering. You will drive rapid problem isolation, containment, and resolution while ensuring accurate documentation and timely escalation.

Responsibilities include reviewing warranty data, on-site reviews with OEMs, 8D-type problem solving, containment actions, and communicating updates to leadership.

Qualifications

• 5+ years in automotive quality, warranty, manufacturing, supplier quality, or customer quality environments.
• Knowledge of IATF 16949 and ISO 9001 quality systems.
• Strong analytical, organizational, and communication skills.
• Ability to work cross-functionally in fast-paced manufacturing and customer environments.

Responsibilities

• Coordinate and manage warranty claims from OEM customers.
• Perform on-site warranty claim and failed part reviews with OEM representatives.
• Review customer-submitted warranty data, photos, and claim information.
• Assist with problem identification and containment using 8D or similar formats.
• Ensure identification, labeling, and traceability of returned warranty parts.
• Coordinate distribution of failed parts to QA, SQE, Product/Manufacturing Eng.
• Track resolution activities, containment, root cause analysis, and corrective actions.
• Escalate safety or high-impact field issues to leadership as needed.
• Attend customer/OEM meetings to provide updates on investigations and status.

Skills

Automotive quality systems

OEM experience

Analytical skills

Cross-functional collaboration

MS Office suite

Warranty databases

Quality reporting systems

Education

High School Diploma or Associate Degree

Tools

Microsoft Office

Warranty databases

Quality reporting systems

Job description

Voltava is seeking a Warranty Specialist to coordinate warranty activities across OEMs, internal quality, operations, SQE, and engineering. You will drive rapid problem isolation, containment, and resolution while ensuring accurate documentation and timely escalation.

Responsibilities include reviewing warranty data, on-site reviews with OEMs, 8D-type problem solving, containment actions, and communicating updates to leadership.