Warranty Quality Engineer: Root-Cause & KPI Champion

HL Mando; Novi (MI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Paid time off

Professional development opportunities

Job summary

HL Mando is seeking a Warranty Quality Engineer to monitor North American warranty issues, investigate root causes, and coordinate corrective actions with NAQC, HMA, KUS, and internal teams. You will track KPIs and report findings to leadership, ensuring timely containment and resolution.

This role requires in-depth knowledge of DTC systems, experience with CANape diagnostics, and strong communication skills.

Qualifications

• Bachelor degree in Engineering or related hands-on automotive/manufacturing experience.
• Minimum 3 years of experience and ability to report issues to engineers.
• Willingness to travel across US, Canada, and Mexico.

Responsibilities

• Monitor NA warranty issues and coordinate with NAQC, HMA, and KUS.
• Investigate root causes and verify corrective actions.
• Generate weekly management reports (KPIs: 3M, IQS, VDS).
• Lead customer meetings and drive cross‑functional problem solving across regions.

Skills

Root cause analysis

DTC systems validations

CANape diagnostics

Interdepartmental liaison

Problem solving

Communication skills

Korean language proficiency

Education

Bachelor degree in Engineering

Tools

CANape

Squadriga

Job description

HL Mando is seeking a Warranty Quality Engineer to monitor North American warranty issues, investigate root causes, and coordinate corrective actions with NAQC, HMA, KUS, and internal teams. You will track KPIs and report findings to leadership, ensuring timely containment and resolution.

This role requires in-depth knowledge of DTC systems, experience with CANape diagnostics, and strong communication skills.