Warranty Quality Engineer I: Root-Cause & Testing Focus

HL Mando America Corporation; Novi (MI); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Professional development

Job summary

HL Mando America Corporation is seeking a Warranty Quality Engineer to investigate root causes of warranty return parts, analyze claim data, and generate reports to help reduce warranty costs. The role involves working with suppliers, engineering teams, and internal QA processes in Novi, MI.

You will review warranty invoices, prepare investigation reports, and drive NCRs to closure while communicating findings to customers and upper management. Occasional travel may be required.

Qualifications

• Bachelor degree in Electrical/Mechatronics/Mechanical/Electronics engineering or related technical field.
• Experience in quality, product validation, or development within electrical/electronic or mechanical systems is a plus.
• Familiarity with OEM cost recovery, including claim validation, negotiation, and resolution of warranty claims and field actions.
• Entry-level candidates with relevant academic or internship experience are welcome.
• Strong technical curiosity, hands-on problem-solving skills, and willingness to learn are encouraged to apply.

Responsibilities

• Perform warranty parts investigations with Suppliers, G1 Plant Members, and Engineering Teams through the JIRA system.
• Monitor claim trends and identify specific failure modes to proactively address quality issues.
• Prepare investigation reports and update them as the investigation progresses.
• Review and approve warranty invoices and process them per internal procedures.
• Generate monthly warranty trend reports for upper management and record findings in the HL Mando QMS.
• Address customer needs via the customer portal and facilitate warranty meetings to ensure satisfaction.
• Initiate NCRs of warranty return parts and drive NCR closure.

Skills

Root cause analysis

8D process

Data analysis

Excel

PowerPoint

PCB layouts

Engineering drawings

Customer relations

Problem solving

Education

Bachelor's Degree in Electrical Engineering

Mechatronics Engineering

Tools

Vector CAN tools

CANape/CANoe/CANalyzer

Job description

HL Mando America Corporation is seeking a Warranty Quality Engineer to investigate root causes of warranty return parts, analyze claim data, and generate reports to help reduce warranty costs. The role involves working with suppliers, engineering teams, and internal QA processes in Novi, MI.

You will review warranty invoices, prepare investigation reports, and drive NCRs to closure while communicating findings to customers and upper management. Occasional travel may be required.