Quality Lab Technician

ZF Group; Auburn Hills (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

ZF Group is seeking a Quality Lab Technician in Auburn Hills, MI to support warranty management, parts evaluation, and disposition decisions. You will work with customers, internal teams, and engineering to ensure timely claim resolution and accurate data handling.

Responsibilities include detailed logging of returns, reporting findings to Engineering for root-cause analysis, and collaboration with Receiving, Accounting, Customer Care, and Warranty Manager to support payments, credits, or

Qualifications

• 1–3+ years of parts evaluation, data processing, and reporting experience in a manufacturing environment.
• Associate's Degree in a related field is required.
• Proficiency with MS Excel and MS Word is required; familiarity with MiniTAB/MS Access/Salesforce/SAP is a plus.

Responsibilities

• Communicate with customers and internal teams to facilitate timely claim resolution.
• Maintain detailed records of customer returns and ensure proper logging, evaluation, and routing for engineering review.
• Collaborate with Receiving, Accounting, Customer Care, and Warranty Manager on processing of returned parts for payment, credit, or recovery.
• Perform parts evaluation and prepare reports for Engineering to support root-cause analysis and disposition decisions.
• Support Engineering with data, part assessment results, and timely updates during warranty evaluation.
• Coordinate with warranty administrative support to maintain throughput of claims within defined timelines.
• Apply continuous-improvement methodologies to streamline processes and improve data integrity.

Skills

MS Excel

MS Word

Data processing

Communication

Education

Associate's Degree

Tools

MiniTAB

MS Access

Salesforce

SAP

Job description

About the team:

In this role, you will work directly with customers, internal teams, and engineering to ensure effective warranty management, accurate parts evaluation, and timely adjudication of part disposition. You will apply strong analytical, communication, and reporting skills to uphold warranty agreements and drive continuous improvement across quality and warranty processes.

What you can look forward to as Quality Lab Technician:

• Communicate professionally with customers, and internal stakeholders to facilitate timely claim resolution.
• Maintain detailed records of customer returns and ensure all returned parts are properly logged, evaluated, and routed for engineering review.
• Partner with Receiving, Accounting, Customer Care, and the Warranty Manager on the receipt and processing of returned parts to support accurate payment, credit, or recovery activities.
• Perform parts evaluation, documenting findings clearly and preparing reports for Engineering to support root-cause analysis, warranty validation, and final part disposition decisions.
• Support Engineering throughout the warranty evaluation cycle by providing data, physical part assessment results, and timely updates to enable quick and accurate disposition decisions.
• Collaborate closely with warranty administrative support to maintain consistent throughput of claims within customer-defined timelines.
• Apply continuous-improvement mindset and methodologies to streamline processes, improve data integrity, and enhance overall warranty/quality performance.

Your profile as Quality Lab Technician:

• 1-3+ years of parts evaluation, data processing, and reporting experience, preferably in a manufacturing environment
• Associate's Degree
• Experience with warranty and quality processes
• Proficiency with MS Excel and MS Word required
• Nice to have knowledge of MiniTAB and MS Access / Familiarity with Salesforce and SAP
• Strong ability to communicate clearly and professionally with internal teams and external customers
• Basic understanding of the 8D problem-solving process
• Strong desire for and knowledge of continuous improvement practices. This position works from 8:00 to 16:00 hrs.