Warranty & Quality Analyst: Root-Cause & Improvement

SANY America; Peachtree City (GA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) savings plans

Health Savings Account (HSA)

Flexible Spending Accounts (FSAs)

Company paid STD and LTD benefits

Life Insurance

Employee Assistance Program (EAP)

Job summary

SANY America is seeking a Warranty Analysis and Quality Specialist to analyze warranty data, monitor product quality trends, and drive continuous improvement initiatives. The role involves supporting root cause investigations, creating dashboards, and coordinating service campaigns with cross-functional teams in Peachtree City, GA.

The ideal candidate will have a technical background in engineering or heavy equipment, strong analytical skills, and a customer-service mindset.

Qualifications

• Associate or bachelor’s degree preferred in Engineering, Automotive or Heavy equipment technology, Industrial engineering, Quality management or related technical field.
• Ability to prioritize, multitask, and thrive in a fast-paced environment.
• Effective written and verbal communication skills with a strong customer service focus.
• Knowledge of SAP, Salesforce, SIS, or related systems preferred.
• Knowledge of mechanical engineering, heavy equipment technical understanding and/or warranty quality management preferred.
• Strong analytical and problem-solving skills with attention to detail.

Responsibilities

• Analyze warranty claim data, failure trends and warranty cost drivers.
• Support development of dashboards and data visualizations tools for performance tracking.
• Evaluate warranty claim reasonableness and identify potential claim abnormalities.
• Monitor field quality performance of machines and components.
• Assist in releasing campaigns and bulletins to improve product quality and durability.
• Engage in new product development activities from a warranty perspective.
• Support investigation of failed components and major warranty cases.
• Coordinate with Engineering and Quality teams to identify root causes.
• Prepare documentation in compliance with policies, standards and regulations.

Skills

Multitasking

Communication

Analytical thinking

Attention to detail

Customer service focus

Education

Engineering/Automotive/Heavy Equipment degree

Tools

SAP

Salesforce

SIS

Job description

SANY America is seeking a Warranty Analysis and Quality Specialist to analyze warranty data, monitor product quality trends, and drive continuous improvement initiatives. The role involves supporting root cause investigations, creating dashboards, and coordinating service campaigns with cross-functional teams in Peachtree City, GA.

The ideal candidate will have a technical background in engineering or heavy equipment, strong analytical skills, and a customer-service mindset.