Warranty Administration Specialist

SANY America; Peachtree City (GA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid Time Off

401(k) savings plans

Health Savings Account (HSA)

Flexible Spending Accounts (FSAs)

Life Insurance

Employee Assistance Program (EAP)

Job summary

SANY America in Peachtree City, GA is looking for a Warranty Administration Specialist to manage claims and support dealers and customers. The ideal candidate should have an associate or bachelor’s degree in a relevant field and strong communication skills. The role requires proficiency in SAP and Salesforce, with a focus on detail and customer service. Benefits include medical coverage, paid time off, and a competitive salary. Join a growing company dedicated to expanding its market presence.

Qualifications

• Ability to thrive in a fast-paced environment.
• Knowledge of mechanical engineering and heavy equipment is preferred.
• Passionate about continuous learning and solution development.

Responsibilities

• Manage end-to-end warranty claims submitted by dealers.
• Communicate with dealers and teams regarding claim status.
• Maintain warranty claim documentation accurately.
• Generate warranty reports and assist in tracking trends.

Skills

Prioritization and multitasking

Effective communication

Customer service focus

Detail-oriented

Bilingual English/Chinese

Education

Associate or bachelor’s degree in Engineering, Business Administration, Automotive Technology, or related field

Tools

SAP

Salesforce

SIS

Job description

As part of the SANY America team, we are seeking an experienced Warranty Administration Specialist to review, process, and manage warranty claims to ensure compliance with company and heavy industry policies and procedures. This role supports dealers, customers, service teams, and internal departments by ensuring timely and accurate claim resolution and documentation. Effective communication with cross‑functional teams is essential.

With current revenues over $500 million, SANY America continues to make strong progress and significant investments in the American market; the organization is pursuing an aggressive growth strategy and moving quickly to increase market share.

Key Responsibilities

• Warranty claim management: review and process end‑to‑end warranty claims submitted by dealers and service locations in a timely manner; ensure compliance with company policies, industry standards, and legal requirements; verify machine repair reasonableness, evaluate standard labor hours, mileage, and parts usage, and maintain comprehensive documentation.
• Dealer and internal communication and collaboration: communicate with dealers and internal teams regarding warranty claim status and requirements; provide suggestions and guidance on warranty procedures, documentation standards, and claim submission processes; assist internal teams with warranty‑related questions.
• Warranty documentation and system management: accurately maintain warranty claim documentation; manage data within warranty management systems such as CRM platform or Salesforce; monitor claim aging and ensure timely processing and closure.
• Warranty reporting and analysis: generate warranty reports and summaries as required; support continuous improvement initiatives related to warranty operations; assist with tracking warranty trends, recurring failures, and claim metrics; identify abnormal warranty patterns or high‑cost issues for escalation.

Required Qualifications

• Associate or bachelor’s degree preferred in Engineering, Business Administration, Automotive Technology, Heavy Equipment Technology, or related field.
• Ability to prioritize, multitask, and thrive in a fast‑paced environment.
• Effective written and verbal communication skills with strong customer service focus.
• Knowledge of SAP, Salesforce, SIS, or related systems preferred.
• Knowledge of mechanical engineering and heavy equipment technical understanding preferred.
• Passion for continuous learning and knowledge accumulation; ability to think independently and develop solutions.
• High attention to detail and accuracy; strong patience to understand policies and regulations.
• Bilingual English/Chinese preferred.

Work Environment & Physical Requirements

Onsite – Peachtree City, GA.

Travel Requirements

N/A.

Compensation

Competitive base salary, annual performance bonus, and other exceptional benefits.

Benefits

• Medical, dental, and vision coverage
• Paid Time Off
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)

Company Paid STD and LTD Benefits

• Life Insurance
• Employee Assistance Program (EAP)

Equal Opportunity Statement

SANY America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status.