Warranty Coordinator

MILWAUKEE ELECTRIC TOOL CORP; United States; On-site; USD 52,000 - 75,000; Full time

Job summary

Milwaukee Tool seeks a Warranty Coordinator to act as the SME for warranty decisions and repair processes. You will drive process improvements, train technicians, and audit repairs to ensure quality and conformance to standards.

You will analyze service data to determine warranty decisions, perform function tests, and maintain accurate repair orders and parts records. Collaboration with supervisors and the Quality team is essential.

Qualifications

• Mechanical and diagnostic skills required.
• Data-driven analytical decision making skills required.
• High school or GED diploma required.
• Computer skills required, AX experience a plus.
• Requires a high level of attention to detail.
• Previous leadership experience preferred.
• Excellent communication skills at all levels.
• Must be able to lift up to 30 pounds.

Responsibilities

• Serve as the subject matter expert for warranty decisions and repair processes.
• Identify opportunities to improve processes and train technicians as needed.
• Audit repair processes to ensure conformance to standards.
• Guide repair processes based on repair conditions and tool diagnostics.
• Analyze service data to determine warranty vs non-warranty decisions.
• Complete function tests to diagnose and confirm proper repairs.
• Maintain repair order documentation and track parts for billing.
• Report discrepancies and safety findings to supervisors in a professional manner.
• Support the Quality team and assist teammates with system issues.

Skills

Mechanical repair skills

Diagnostic skills

Data-driven decision making

Attention to detail

Excellent communication skills

Leadership experience preferred

Education

High school diploma or GED

Tools

AX experience

Job description

Duty and Responsibilities

The Warranty Coordinator will serve as the subject matter expert for the warranty decision and complete repair process. The Warranty Coordinator must possess a thorough knowledge of all current processes and be able to assist other team members as needed to support daily activities.

Recognize opportunities for process improvements. Identify training opportunities for technicians, work with Supervisor to arrange additional training as needed. Thorough understanding of the warranty guides. Exposure and understanding of company ERP systems. Perform audits of repair process to ensure conformance to standards. Ability to guide specific repair processes based upon given repair conditions and tool diagnostics. Analyze service data to make warranty/non-warranty decisions. Demonstrated ability to perform all repairs. Review and communicate paperwork errors, audit findings, safety findings, with repair techs, data entry and management in a professional way as needed. Report discrepancies to supervisor. Read and comprehend repair order information and parts schematics.

Complete a function test to both diagnose the tool and to confirm proper repair, ensuring quality standard conformance.

• Complete the information on the repair order form.
• Keep records of parts used and provide data for billing and/or warranty information.
• Recognize and report operational irregularities and defective materials.
• Responsible for quality of work, safety and 5S in assigned area.
• Troubleshoot and assist team members with systems or other process issues.
• Assist Quality team in other areas as directed.

Education and Experience Requirements

• Mechanical and diagnostic skills required
• Data-driven analytical decision making skills required
• One to two years of previous experience in electrical and/or mechanical repair.
• High school or GED diploma required
• Computer skills required, AX experience a plus
• Requires a high level of attention to detail
• Previous leadership experience preferred
• Excellent communication skills at all levels
• Must be able to lift up to 30 pounds.

Internal Applicant Requirements

• No more than 5 attendance points
• No more than 1 written warning
• Must be in current position for at least six months

Physical and Weight Lifting Demands

The physical and weight lifting demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Milwaukee Tool is an equal opportunity employer.

Milwaukee Tool, founded in 1924, is a global leader in delivering innovative solutions to the professional construction trades that increase productivity and safety. Milwaukee M12, M18, and MX FUEL cordless systems, the ground-breaking performance of their cordless innovations, safety solutions, battery-powered outdoor power equipment, jobsite lighting and clean-up, time-saving accessories, and innovative hand tool and PACKOUT Modular Storage Products. The company is dedicated to delivering a steady stream of advanced, trade-specific solutions. Milwaukee Tool is a Brookfield, Wisconsin-based subsidiary of Techtronic Industries Co. Ltd. (TTI) (HKEx stock code: 669, ADR symbol: TTNDY). For more information on the full line of Milwaukee products, please call 1-800-SAWDUST or visit Milwaukee Tool.