Warranty & Repair Process Specialist

MILWAUKEE ELECTRIC TOOL; Greenwood (MS); On-site; USD 42,000 - 62,000; Full time

Job summary

Milwaukee Tool is seeking a Warranty Coordinator in Greenwood, MS to act as the subject matter expert for warranty decisions and repair processes. You will ensure accurate documentation, diagnose issues, and uphold quality standards across repairs, with support from supervisors and the Quality team.

The role requires mechanical and diagnostic skills, attention to detail, strong communication, and the ability to lift up to 30 pounds. Training and process audits are part of daily duties.

Qualifications

• Mechanical and diagnostic skills required.
• Data-driven analytical decision making skills required.
• Excellent communication skills at all levels.
• Must be able to lift up to 30 pounds.

Responsibilities

• Serve as subject matter expert for warranty decisions and repair processes.
• Identify opportunities for process improvements and team training.
• Understand warranty guides and ERP systems.
• Audit repair processes for standards compliance.
• Guide repair processes based on conditions and tool diagnostics.

Skills

Mechanical skills

Analytical thinking

Communication skills

Lifting up to 30 pounds

Education

High school diploma or GED

Tools

AX experience

Job description

Milwaukee Tool is seeking a Warranty Coordinator in Greenwood, MS to act as the subject matter expert for warranty decisions and repair processes. You will ensure accurate documentation, diagnose issues, and uphold quality standards across repairs, with support from supervisors and the Quality team.

The role requires mechanical and diagnostic skills, attention to detail, strong communication, and the ability to lift up to 30 pounds. Training and process audits are part of daily duties.