Warranty & Repair Process Lead

MILWAUKEE ELECTRIC TOOL CORP; United States; On-site; USD 52,000 - 75,000; Full time

Job summary

Milwaukee Tool seeks a Warranty Coordinator to act as the SME for warranty decisions and repair processes. You will drive process improvements, train technicians, and audit repairs to ensure quality and conformance to standards.

You will analyze service data to determine warranty decisions, perform function tests, and maintain accurate repair orders and parts records. Collaboration with supervisors and the Quality team is essential.

Qualifications

• Mechanical and diagnostic skills required.
• Data-driven analytical decision making skills required.
• High school or GED diploma required.
• Computer skills required, AX experience a plus.
• Requires a high level of attention to detail.
• Previous leadership experience preferred.
• Excellent communication skills at all levels.
• Must be able to lift up to 30 pounds.

Responsibilities

• Serve as the subject matter expert for warranty decisions and repair processes.
• Identify opportunities to improve processes and train technicians as needed.
• Audit repair processes to ensure conformance to standards.
• Guide repair processes based on repair conditions and tool diagnostics.
• Analyze service data to determine warranty vs non-warranty decisions.
• Complete function tests to diagnose and confirm proper repairs.
• Maintain repair order documentation and track parts for billing.
• Report discrepancies and safety findings to supervisors in a professional manner.
• Support the Quality team and assist teammates with system issues.

Skills

Mechanical repair skills

Diagnostic skills

Data-driven decision making

Attention to detail

Excellent communication skills

Leadership experience preferred

Education

High school diploma or GED

Tools

AX experience

Job description

Milwaukee Tool seeks a Warranty Coordinator to act as the SME for warranty decisions and repair processes. You will drive process improvements, train technicians, and audit repairs to ensure quality and conformance to standards.

You will analyze service data to determine warranty decisions, perform function tests, and maintain accurate repair orders and parts records. Collaboration with supervisors and the Quality team is essential.