Warranty & Parts Logistics Specialist

eROCK; Cypress (TX); On-site; USD 48,000 - 64,000; Full time

Job summary

ERock is seeking a detail-oriented professional to lead warehouse-related warranty, quality, and vendor recovery activities. The role focuses on data entry, tracking warranty parts, and coordinating rework for parts returned to vendors.

It also supports high-volume spare parts shipments for service teams nationwide. Reporting to the Warranty Manager, you will collaborate with Quality Control and Production to maintain safety and minimize costs.

Qualifications

• At least two years in a warranty department or processing warranty claims.
• Strong analytical and problem-solving abilities.
• Understanding of supply chain and inventory management.
• Experience operating a forklift (12+ months).
• Proficient with Microsoft Excel, Outlook, Word, PowerPoint, and Smartsheet.

Responsibilities

• Manage shipping and receiving for warranty returns, quality-rejected parts, and vendor rework.
• Maintain inventory accuracy; enforce controls and vendor return of reworked parts.
• Label, track, disposition, and return warranty/quality parts.
• Provide weekly status reports on warranty returns, rework, vendor turnaround times, and inventory.
• Process vendor RMAs for warranty claims and manufacturing rework.
• Receive and inspect warranty returns from field service locations nationwide.
• Record shipment details including weights and freight for records.

Skills

Analytical skills

Attention to detail

Communication skills

Self-motivation

Multitasking

Time management

Education

High school diploma or GED

Tools

Microsoft Excel

Outlook

Word

PowerPoint

Smartsheet

Microsoft Dynamics 365 Business Central

Job description

ERock is seeking a detail-oriented professional to lead warehouse-related warranty, quality, and vendor recovery activities. The role focuses on data entry, tracking warranty parts, and coordinating rework for parts returned to vendors.

It also supports high-volume spare parts shipments for service teams nationwide. Reporting to the Warranty Manager, you will collaborate with Quality Control and Production to maintain safety and minimize costs.