Senior Parts Operations Leader — Inventory & Warranty

Waev Inc; Anaheim (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

Waev Inc. in Anaheim, CA is seeking a Lead Parts Operations Specialist to oversee inventory planning, warranty determinations, and returns/credits for the dealer network.

You will use independent judgment to protect cost and relationships while improving parts processes and efficiency. You will lead onboarding for new hires, resolve escalated dealer issues, and partner with cross-functional teams to streamline operations and maintain accurate data and knowledge resources.

Qualifications

• 5+ years of experience in parts operations, inventory planning, warranty administration, order management, or a related field.
• Demonstrated experience making independent inventory, warranty, or return decisions.
• Demonstrated ability to identify process inefficiencies, develop solutions, and implement continuous improvements.
• Strong analytical and problem-solving skills, including root cause analysis and process optimization.
• Experience with workflow automation, system enhancements, or process improvement initiatives preferred.
• Strong communication and collaboration skills, with experience training, mentoring, or supporting team members preferred.
• Experience organizing and maintaining a knowledge base, documentation library, or similar resource preferred.
• Proficiency with Microsoft Office and experience using ERP, order management, or customer relationship management systems preferred. Salesforce experience is a plus.

Responsibilities

• Plan parts inventory by analyzing demand, usage trends, and dealer needs; determine stocking levels and decide what to stock, reorder, or phase out.
• Review dealer claims and determine whether each is covered under warranty, approved for return or credit, or resolved another way.
• Approve returns, credits, and exceptions to standard policy independently, weighing cost to the company against dealer relationships.
• Resolve escalated dealer complaints and complex issues independently, from investigation through final resolution.
• Analyze recurring issues and trends to identify root causes, then develop and implement solutions that improve cost, accuracy, and service.
• Lead process improvements and automation; create and update departmental procedures and communicate changes to the team.
• Restructure and organize the Parts & Accessories knowledge base.
• Identify gaps in information and processes caused by fragmented data sources, and develop solutions with the team and leadership.
• Train and guide team members, serve as the senior resource on processes and systems, and lead onboarding for new hires.
• Collaborate with cross-functional teams to resolve complex issues and streamline operations.
• Process parts orders, quotes, and dealer requests as needed and ensure accuracy across the team.

Skills

Independent judgment

Data analysis

Process optimization

Initiative/ownership

Communication

Cross-functional collaboration

Prioritization

Tools

Salesforce

ERP systems

CRM systems

Microsoft Office

Job description

Waev Inc. in Anaheim, CA is seeking a Lead Parts Operations Specialist to oversee inventory planning, warranty determinations, and returns/credits for the dealer network.

You will use independent judgment to protect cost and relationships while improving parts processes and efficiency. You will lead onboarding for new hires, resolve escalated dealer issues, and partner with cross-functional teams to streamline operations and maintain accurate data and knowledge resources.