Warranty & Parts Coordinator — Tech Support

LaundryLux; United States; On-site; USD 52,000 - 78,000; Full time

Job summary

LaundryLux is seeking a Warranty Coordinator in the United States to support warranty processing, part number verification, and data entry in the Epicor ERP system. You will coordinate with internal sales, service teams, and third-party providers to ensure timely warranty claims and RMAs.

The role requires strong communication, attention to detail, and the ability to manage multiple tasks within a fast-paced call center environment.

Qualifications

• Data entry experience within an ERP system.
• Proficiency in MS Excel, MS Teams, and MS Word.
• Strong verbal and written communication skills.
• Organized, focused and detailed-oriented with the ability to multi-task and manage time well.
• Excellent judgment and decision-making ability.
• Able to work with tight turnarounds and deadlines.
• Demonstrated ability to prioritize multiple tasks in a manner that supports client needs.
• Analytical problem-solving skills.
• Great attitude and display personal/professional motivation.
• Team player & adaptable.

Responsibilities

• Process warranty cases and sales orders from: Internal Sales team, technical care, and Service teams.
• Owners of Laundrylux Equipment; Distributors and third-party service providers.
• Provide support via phone, email or other methods addressing related warranty processing including providing/interpreting part numbers and timely processing of warranty orders and claims.
• Provide technical documentation and other machine information to customers.
• Confirm part numbers using exploded assemblies and parts catalogs, ensuring correctness for issue resolution.
• Assist customers with trouble shooting procedures and information collection.
• Process cases to create Return Material Authorizations (RMA) as needed.
• Complete RMA request form with parts information, weights, and dimensions for Electrolux to generate return labels.
• Data entry duties related to case creation, warranty parts, warranty equipment orders and RMA orders within Epicor ERP System.
• Write reports regarding part failures for submission to Electrolux Professional and maintain parts shipped spreadsheet.
• Attend weekly Quality Control meetings with Electrolux Professionals, engineering, and Tech Care teams.
• Generate commercial invoices for Warranty parts shipping outside the US.
• View Sales Fulfillment Workbench and update ship dates of back-ordered parts weekly.
• Assist in development, maintenance, and upkeep of the Service Provider Map tracking 3rd party providers.
• Create new customer accounts as needed.
• Dispatch & follow up on service requests for product failures within warranty period.
• Register new equipment into Epicor system.
• Perform other duties/projects as assigned.

Skills

Data entry

ERP system

Excel

MS Teams

MS Word

Communication

Organization

Time management

Problem solving

Team player

Education

High School Diploma

Bachelor’s degree preferred

Tools

Epicor ERP

Job description

LaundryLux is seeking a Warranty Coordinator in the United States to support warranty processing, part number verification, and data entry in the Epicor ERP system. You will coordinate with internal sales, service teams, and third-party providers to ensure timely warranty claims and RMAs.

The role requires strong communication, attention to detail, and the ability to manage multiple tasks within a fast-paced call center environment.