Warranty Operations Lead

Group 1 Automotive, Inc.; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life, and Dis

401(k) plan with company match

Paid vacation and sick time

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Professional work environment with job

Job summary

Group 1 Automotive is seeking a detail-oriented Warranty Assistant Manager to support and oversee warranty accounting across multiple dealerships. This role leads reconciliations, manufacturer statements, aging schedules, reporting, and daily dealership support activities.

The position offers competitive pay and benefits including health/dental/vision, 401(k) with match, paid vacation, stock purchase plan, vehicle purchase program, and opportunities for professional growth.

Qualifications

• Substantial retail automotive service management experience, warranty administration, service advisor.
• Knowledge of all aspects of in-dealership operations.
• Strong presentation, facilitation, persuasion, and motivational skills.
• Intermediate to advanced Word, Excel, and PowerPoint proficiency.
• Exceptional organizational skills for proactively leading people, developing schedules and documenting work.
• Strong communication skills (verbal and written).

Responsibilities

• Assists the Warranty Manager with leading the centralized warranty function at the Business Support Center providing warranty compliance for all US dealerships, providing people leadership for warranty bookers and warranty administrators.
• Assists the Warranty Manager with managing warranty compliance as it applies to Service Managers, Service Advisors, Warranty Administrators and Fixed Operations Managers.
• Knowledge of claims coding and submission; troubleshooting claims
• Understanding of dealer processes and applying this towards analysis and recommendations
• A thorough understanding of warranty compliance policies and procedures.
• Follows and delivers proven training strategy as well as warranty training to employees to support their claims submission
• Monitors dealership performance and follows up as needed
• Maintains communication with management as well as dealership personnel

Skills

Presentation skills

Facilitation skills

Persuasion skills

Motivational skills

Microsoft Word

Microsoft Excel

PowerPoint

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Group 1 Automotive is seeking a detail-oriented Warranty Assistant Manager to support and oversee warranty accounting across multiple dealerships. This role leads reconciliations, manufacturer statements, aging schedules, reporting, and daily dealership support activities.

The position offers competitive pay and benefits including health/dental/vision, 401(k) with match, paid vacation, stock purchase plan, vehicle purchase program, and opportunities for professional growth.