Warranty Manager (2315)

DRB Homes; Austin (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

DRB Homes is seeking a Warranty Manager to research and respond to customer inquiries from new home customers in Austin, TX. The role involves handling warranty work orders, coordinating with subcontractors, and ensuring timely service delivery.

The ideal candidate has 3–5 years in residential construction, strong communication skills, and proficiency in Microsoft Office. A high school diploma or equivalent is required, with coursework in residential homebuilding construction preferred.

Qualifications

• Excellent phone etiquette and verbal communication.
• Punctual, professional, and able to work independently.
• Customer service driven with home building experience.
• Proficient in Microsoft Office and able to multitask.

Responsibilities

• Respond to homeowner warranty work orders.
• Investigate and determine need for service; liaise with subcontractors to schedule.
• Assess if service requests are covered by company policies.
• Identify and report construction defects to the Director of Production.
• Approve service invoices and monitor repair budgets.
• Perform other duties as assigned.

Skills

Phone etiquette

Verbal communication

Punctual

Professional appearance

Independent worker

Customer service

Home building experience

Microsoft Office

Multitasking

Team player

Reading blueprints

Education

High School diploma or equivalent

Residential Homebuilding Construction coursework

Tools

Microsoft Office Suite

Job description

Job Details

Job Location: Austin Division - Austin, TX 78704

Job Purpose:

To research and respond (via phone and in person) to all customer service inquiries received from DRB Homes new home customers.

Duties and Responsibilities

• Respond to homeowner warranty work orders
• Investigate and determine need for service; act as liaison between homeowners and subcontractors to schedule service and follow-up
• Determine if the company compensates service requests based on established company policies and procedures
• Identify and report to the Director of Production any potential home construction defects
• Approve service invoices and monitor service repair budgets
• Other duties as assigned

Qualifications Knowledge and Skills

• Excellent phone etiquette
• Excellent verbal communication skills
• Punctual
• Professional appearance and manner
• Ability to work independently on assigned tasks as well as to accept direction on given assignments
• Customer service driven
• Must have home building experience in field work
• Displays a friendly, enthusiastic, respectful, and personable manner
• Must be proficient in Microsoft Office Suite
• Ability to work under pressure; organized
• Ability to multitask; coordinate numerous activities and groups of people
• Highly motivated; ability to work with minimal supervision
• Strong team player; works with diverse groups of people
• Commitment to customer service
• Ability to read and fully comprehend construction blueprints specifications and development plans

Education and Work Experience

• Prior customer service experience preferred
• 3-5 years’ experience in the residential construction industry as a Warranty Manager
• Must have a High School diploma or equivalent and successful completion of college courses in Residential Homebuilding Construction