Warranty Leader: Field Team Coach & Homeowner Advocate

Betenbough Homes; Lubbock (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive employee benefits

ESOP retirement benefits

Paid time off

Company-issued cell phone

Job summary

Betenbough Homes seeks a Warranty Manager who loves developing people, taking ownership of challenges, and creating systems that help teams succeed. In this in-field role, you’ll lead a team responsible for homeowner care, warranty concerns, and ensuring high-quality homes reflect our standards.

You will work closely with construction leaders and trade partners, coaching the team to deliver exceptional homeowner experiences while improving processes and safety across sites.

Qualifications

• Experience leading, coaching, or managing teams.
• Experience in residential construction, home warranty, or related service operations.
• Project management—scheduling, resources, and prioritization.
• Experience with trade partners, subcontractors, or vendors.
• Bilingual in English and Spanish.

Responsibilities

• Lead and develop Warranty Team through regular feedback and coaching.
• Oversee daily warranty operations ensuring timely, quality work.
• Build relationships with trade partners and vendors to improve workmanship and accountability.
• Identify root causes of warranty concerns and drive process improvements.
• Collaborate with construction leaders to align warranty goals with building practices.

Skills

Leadership

Coaching

Project management

Trade partners coordination

Bilingual English/Spanish

Job description

Betenbough Homes seeks a Warranty Manager who loves developing people, taking ownership of challenges, and creating systems that help teams succeed. In this in-field role, you’ll lead a team responsible for homeowner care, warranty concerns, and ensuring high-quality homes reflect our standards.

You will work closely with construction leaders and trade partners, coaching the team to deliver exceptional homeowner experiences while improving processes and safety across sites.