Warranty Manager

Betenbough Homes; Lubbock (TX); Presencial; USD 90.000 - 120.000; Tempo integral

Benefícios oferecidos por esta vaga

Comprehensive employee benefits

ESOP retirement benefits

Paid time off

Company-issued cell phone

Resumo da vaga

Betenbough Homes seeks a Warranty Manager who loves developing people, taking ownership of challenges, and creating systems that help teams succeed. In this in-field role, you’ll lead a team responsible for homeowner care, warranty concerns, and ensuring high-quality homes reflect our standards.

You will work closely with construction leaders and trade partners, coaching the team to deliver exceptional homeowner experiences while improving processes and safety across sites.

Qualificações

• Experience leading, coaching, or managing teams.
• Experience in residential construction, home warranty, or related service operations.
• Project management—scheduling, resources, and prioritization.
• Experience with trade partners, subcontractors, or vendors.
• Bilingual in English and Spanish.

Responsabilidades

• Lead and develop Warranty Team through regular feedback and coaching.
• Oversee daily warranty operations ensuring timely, quality work.
• Build relationships with trade partners and vendors to improve workmanship and accountability.
• Identify root causes of warranty concerns and drive process improvements.
• Collaborate with construction leaders to align warranty goals with building practices.

Conhecimentos

Leadership

Coaching

Project management

Trade partners coordination

Bilingual English/Spanish

Descrição da vaga

Lead a Team. Solve Problems. Make a Lasting Impact.

A great homeownership experience doesn't end when a family receives their keys. At Betenbough Homes, our commitment to homeowners continues long after move-in, and our Warranty Team plays an essential role in fulfilling that promise.

We're looking for a Warranty Manager who loves developing people, taking ownership of challenges, and creating systems that help teams succeed.

In this role, you'll lead a team responsible for caring for our homeowners, resolving warranty concerns, and ensuring the quality of our homes continues to reflect the standards we believe in.

This isn't a behind-the-desk leadership role. You'll be in the field, working alongside your team, collaborating with construction leaders and trade partners, and finding opportunities to make our homes, processes, and people better.

If you're energized by leading others, aren't afraid to roll up your sleeves, and believe that great leadership means helping people grow, we'd love to meet you.

What You'll Spend Your Time Doing

Lead and Develop Your Team

Coach, encourage, and develop Warranty Team members through regular one-on-one conversations, team meetings, and ongoing feedback.

Establish clear expectations, follow through on commitments, and hold team members accountable for delivering excellent results.

Create a healthy team environment where people feel supported, challenged, and motivated to grow personally, professionally, and spiritually.

Identify opportunities for team members to strengthen their technical skills, expand their responsibilities, and develop as leaders.

Deliver an Exceptional Homeowner Experience

Oversee daily warranty operations, ensuring work orders are completed with quality, timeliness, and care.

Help your team navigate homeowner concerns with empathy, professionalism, and a commitment to finding solutions.

Monitor warranty schedules, team performance, and service quality to ensure homeowners receive a consistent and dependable experience.

Take ownership of challenging situations and help bring resolution through clear communication and collaboration.

Build Strong Partnerships and Improve Processes

Develop and maintain relationships with trade partners and vendors, ensuring quality workmanship and accountability.

Collaborate with construction and regional leaders to identify recurring warranty concerns, address root causes, and improve building practices.

Stay connected to home quality and completion as homes transition from construction to warranty.

Partner with regional leadership to establish goals, evaluate performance, and improve systems that create long-term results.

Lead by Example in the Field

Work alongside Warranty, Detail, and Construction Team members when needed to support operations and solve problems.

Encourage hands-on learning and help the team build the skills necessary to complete more warranty work in-house.

Maintain high standards for safety, organization, and professionalism across job sites and homeowner properties.

Help oversee the appearance and maintenance of New Home Center properties and surrounding communities.

What Will Help You Thrive in This Role

We believe the best leaders bring more than technical knowledge or management experience. They genuinely care about people, take responsibility for outcomes, and look for ways to make things better.

You'll likely enjoy this role if you:

Love developing people. You find satisfaction in helping others recognize their potential, grow their skills, and succeed.

Lead with both care and accountability. You can have honest conversations, establish expectations, and follow through while maintaining strong relationships.

Take ownership. When something isn't working, you don't wait for someone else to solve it.

Think beyond the immediate problem. You're curious about why issues happen and motivated to prevent them from happening again.

Enjoy hands‑on work. You're comfortable stepping into the field, learning new skills, and working alongside your team.

Build strong partnerships. You communicate clearly, collaborate well, and earn trust with homeowners, teammates, and trade partners.

Care about personal growth. You're intentional about developing yourself and encouraging the growth of those around you.

Experience That Will Set You Up for Success

Preferred Qualifications

Previous experience leading, coaching, or managing teams.

Experience in residential construction, home warranty, or related service operations.

Project management experience, including coordinating schedules, resources, and multiple priorities.

Experience working with trade partners, subcontractors, or vendors.

Bilingual communication skills in English and Spanish.

While experience is valuable, we're also interested in leaders who demonstrate strong character, a willingness to learn, and the ability to develop people while driving results.

What to Expect

Schedule and Work Environment

Monday–Friday, typically 7:00 AM–5:00 PM, averaging approximately 50 hours per week.

Occasional lunch meetings, after‑hours commitments, or weekend events.

Occasional travel.

A combination of fieldwork, job‑site visits, homeowner interactions, and leadership responsibilities.

Physical Requirements

Ability to lift 20–75 pounds.

Ability to stand, walk, crouch, kneel, and reach above and below waist level.

Frequent walking on uneven surfaces, including dirt, concrete, and rock.

Ability to navigate active construction environments with moving vehicles, equipment, and building materials.

Sufficient vision and hearing to safely perform essential responsibilities.

Must be at least 18 years old.

Must hold a valid driver's license and meet company fleet insurance eligibility requirements.

Why Betenbough Homes?

At Betenbough Homes, we believe the work we do matters, but so do the people we become along the way.

You'll have opportunities to develop your leadership, invest in your team, build meaningful relationships, and contribute to a company committed to making a positive difference in the lives of employees, homeowners, and communities.

Our Benefits Include:

Comprehensive employee benefits package

Employer-paid life, AD&DD, and long-term disability insurance

Employee Stock Ownership Plan (ESOP) retirement benefits

Paid time off

Company-issued cell phone

Company-sponsored training and development opportunities

Company-sponsored Vision Trips

Ready to Lead With Purpose?