Warranty Technician

Betenbough Homes; Midland (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

ESOP

Medical, dental, and vision insurance

Life/AD&D insurance

Paid time off

Cell phone provided

Training opportunities

Job summary

Betenbough Homes seeks a Warranty Technician to diagnose concerns, coordinate repairs, and ensure homeowners feel heard after moving into a Betenbough home. You will manage schedules, work orders, and trade partner coordination while delivering quality workmanship.

This field-based role emphasizes hands-on repairs, proactive communication, and building trust with homeowners and trades. A strong mechanical aptitude and customer-service mindset are essential.

Qualifications

• You don't have to come in knowing everything about home warranty or construction; willingness to learn is key.
• Strong communication, problem-solving, and time-management skills are essential.
• Ability to organize a busy day and adapt to changing priorities is required.

Responsibilities

• Respond to warranty needs with professionalism, empathy, and a desire to help.
• Diagnose and solve problems; inspect and coordinate repairs with trade partners.
• Manage work orders, appointments, supplies, and trade partner schedules.
• Perform warranty repairs and inspect for quality and tolerances.
• Work with trade partners to coordinate repairs and ensure completion.
• Anticipate needs of homeowners and partners to keep work moving.

Skills

Communication

Problem-solving

Time management

Planning and organization

Mechanical aptitude

Job description

Owning a home is a big deal, and when something needs attention, homeowners want to know they have someone they can count on.

As a Warranty Technician, you’ll be one of the primary people homeowners interact with after they move into their Betenbough home. You’ll help diagnose concerns, coordinate solutions, complete repairs, and make sure homeowners feel heard and cared for throughout the process.

This role is a great fit for someone who enjoys working with their hands, solving problems, managing their own day, and building trust with people.

What you'll spend your time doing

Taking care of homeowners — Respond to warranty needs with professionalism, empathy, and a genuine desire to help. You'll communicate proactively, set clear expectations, and follow through on commitments.

Diagnosing and solving problems — Inspect warranty concerns, determine what needs to happen next, and complete repairs or coordinate with the appropriate trade partner to find a solution.

Owning your schedule — Manage work orders, appointments, supplies, deliveries, and trade partner schedules using company-provided systems and technology. You'll need to balance changing priorities while keeping commitments moving forward.

Completing quality work — Perform assigned warranty repairs and inspect completed work to ensure it meets quality standards and established tolerances.

Partnering with our trades — Work directly with trade partners to communicate expectations, solve problems, coordinate repairs, and ensure work is completed well.

Staying one step ahead — Anticipate what homeowners, trade partners, and teammates may need next and take initiative to keep work moving rather than waiting to be asked.

You’ll thrive in this role if you...

Enjoy helping people and can remain calm, patient, and solution-focused when someone is frustrated or concerned.

Communicate clearly and naturally build trust with different personalities.

Take ownership of your responsibilities and follow through without needing someone to continually remind you.

Can organize a busy day, prioritize competing needs, and adjust when plans change.

Notice details and care about leaving a job completely finished rather than simply checking it off the list.

Enjoy troubleshooting and figuring out practical solutions.

Are comfortable having respectful, direct conversations when expectations aren't being met.

Look for ways to help beyond the immediate task in front of you.

Represent your team well through professionalism, reliability, and the way you treat people.

Enjoy hands-on work and have a natural mechanical inclination.

What we're looking for

You don't have to come in knowing everything about home warranty or construction. We're looking for someone who has the ability and willingness to learn basic home repair skills and brings strong:

Communication

Problem-solving

Time management

Planning and organization

Mechanical aptitude

Preferred experience

Residential construction, home repair, maintenance, or related experience

Work environment & physical requirements

This is a field-based role that requires frequent movement throughout homes, construction sites, and outdoor environments.

Ability to lift 20-75 pounds

Frequent standing, walking, crouching, kneeling, and reaching above the head and below the waist

Frequent walking on uneven surfaces, including dirt, concrete, and rock

Ability to safely navigate active construction environments with moving vehicles, construction equipment, and building materials

Vision for near, mid-range, and far distances and hearing across low, medium, and high pitches

Current and valid driver's license with the ability to be insured through company fleet insurance

Monday-Friday, approximately 7:00 AM-5:00 PM

Approximately 45-50 hours per week

Participation in an on-call rotation that may include some nights and weekends

Minimal travel for company events and collaboration between regions

As part of Betenbough Companies, you'll receive a comprehensive benefits package designed to support you both at work and outside of it, including:

Employee Stock Ownership Plan (ESOP)

Medical, dental, and vision insurance

Employer-paid life, AD&D, and long-term disability insurance

Paid time off

Company-issued cell phone

Company training and development opportunities