Warranty Field Technician - Home Repair & Service

Pointe Homes; El Paso (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Pointe Homes is seeking a Warranty Technician to join our El Paso team. The role focuses on addressing warranty service appointments, evaluating coverage, coordinating trades, and guiding repairs to completion with homeowners and office staff.

You will assess each claim, communicate progress, and ensure timely resolutions while maintaining professional relations with clients and subcontractors. This position requires organization, clear communication, and a commitment to quality service.

Responsibilities

• Attends warranty service appointments as scheduled by office and evaluates if the issue is covered or needs repair by Pointe Homes.
• Communicates with Warranty Specialist on trades needed to complete the warranty repair process.
• Evaluates each claim item and determines proper action to resolve it in a professional and timely manner.
• Communicates with the homeowner and office on the status from the inspection of the warranty issue.
• Articulates and executes an action plan with homeowners, subcontractors, and office personnel.
• Performs basic repairs that can close out warranty repairs quickly.
• Orders and ensures materials are ready for the time of service and coordinates with subcontractors for supplies.
• Monitors subcontractors to ensure quality work is completed.
• Satisfactorily closes out each applicable claim and obtains homeowner signature to close the warranty file.
• Follows up on all warranty calls and provides daily notes on claim progress to the office.
• Tends to weekend and after-hours calls, prioritizing emergencies and non-emergencies as needed.
• Maintains a calm, respectful demeanor and a professional relationship with clients, subcontractors, vendors and office staff.
• Wears professional attire that positively represents Pointe Homes.

Job description

Pointe Homes is seeking a Warranty Technician to join our El Paso team. The role focuses on addressing warranty service appointments, evaluating coverage, coordinating trades, and guiding repairs to completion with homeowners and office staff.

You will assess each claim, communicate progress, and ensure timely resolutions while maintaining professional relations with clients and subcontractors. This position requires organization, clear communication, and a commitment to quality service.