Warranty Service Technician – Home Repairs

D.R. Horton; Denham Springs (LA); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(K)

Employee Stock Purchase Plan

Flex Spending Accounts

Life & Disability Insurance

Paid time off & Holidays

Job summary

D.R. Horton, Inc. is seeking a Customer Service Technician to maintain high homeowner satisfaction by facilitating warranty requests and coordinating repairs after closing a home.

The role involves evaluating repair issues for warranty eligibility, performing carpentry/drywall/painting tasks, and scheduling qualified subcontractors to complete warranty work. Travel overnight and overtime may be required.

Qualifications

• High school diploma or GED required.
• 3+ years related experience in carpentry, drywall, texture repair and painting.
• Valid driver’s license and vehicle to travel between communities.
• Proficiency with MS Office and email.
• Ability to lift and/or move up to 50 pounds.
• Willingness to travel overnight and work overtime.
• Strong communication and ability to work independently in high‑pressure situations.

Responsibilities

• Evaluate homeowner repair issues to determine warranty eligibility.
• Process work orders and verbal instructions for homeowner repairs.
• Perform repairs (carpentry, drywall, texture repair, painting) or schedule subcontractors.
• Schedule and manage subcontractors for designated warranty repairs.
• Ensure all repairs meet compliance standards and are completed on time.
• Handle charge‑back documentation and invoices.
• Maintain rapport with subcontractors and homeowners; follow up as needed.

Skills

Communication

Independent work

Time management

Physical ability

Education

High School Diploma or GED

Tools

MS Office

DRH Warranty app

Job description

D.R. Horton, Inc. is seeking a Customer Service Technician to maintain high homeowner satisfaction by facilitating warranty requests and coordinating repairs after closing a home.

The role involves evaluating repair issues for warranty eligibility, performing carpentry/drywall/painting tasks, and scheduling qualified subcontractors to complete warranty work. Travel overnight and overtime may be required.