Warranty & Field Quality Lead

PHINIA; Troy (MI); On-site; USD 52,000 - 78,000; Full time

Job summary

PHINIA is seeking a Quality Administrator for our Aftermarket Remanufacturing Plant in Troy, MI. You will support warranty management systems, evaluating field performance, customer warranty debits, and cost improvement initiatives.

You will coordinate with Manufacturing, Process Engineering, and Product Engineering to drive rapid containment and corrective actions, and you will track quality issues from investigation through closure.

Qualifications

• 5+ years manufacturing experience, 3+ years in Quality/Warranty.
• Experience with warranty returns and field failure analysis.
• Hands-on component teardown, inspection, and testing (injectors preferred).
• Ability to analyze returned parts and document findings.
• Familiar with Quality Core Tools and ISO 9001.

Responsibilities

• Manage and monitor product field performance and warranty-related issues.
• Log new warranty claims and manage end-to-end return process.
• Coordinate warranty activities with cross-functional teams for root cause analysis.
• Maintain warranty data, documentation, and reporting to support requirements.
• Support Layered Process Audits and continuous improvement in warranty systems.

Skills

Warranty management

Data analysis

Problem solving

MS Office

SAP

Communication

Teamwork

Tools

SAP

Quality systems

Job description

PHINIA is seeking a Quality Administrator for our Aftermarket Remanufacturing Plant in Troy, MI. You will support warranty management systems, evaluating field performance, customer warranty debits, and cost improvement initiatives.

You will coordinate with Manufacturing, Process Engineering, and Product Engineering to drive rapid containment and corrective actions, and you will track quality issues from investigation through closure.