Warranty Enrollment Specialist - Heavy Equipment

Wagner Equipment Co. in; Aurora (CO); Hybrid; USD 57,000 - 69,000; Full time

Benefits offered by this job

PTO & holidays

Medical, dental, and vision insurance

Retirement plan 401K

Job summary

Wagner Equipment Co. is seeking a Sales Warranty Coordinator to support the Machine Sales organization by enrolling warranty programs accurately and on time. You will act as the warranty SME, collaborating with Sales, Service, Rental, and customers to resolve issues and optimize processes.

The role requires strong organizational skills, attention to detail, and proactive problem solving, with opportunities to train staff and improve efficiency within a growing heavy equipment dealership.

Responsibilities

• Manage warranty enrollment for new machines, used machines, attachments, and certified rebuild programs.
• Ensure timely and accurate enrollment of standard, extended, and customer-selected warranty coverage options.
• Deliver training and support to machine sales personnel regarding warranty products, enrollment processes, and best practices.
• Coordinate warranty enrollment for Wagner's rental fleet and ensure compliance with Caterpillar requirements.
• Prepare, distribute, and manage warranty documentation utilizing DocuSign and other electronic workflow tools.
• Communicate directly with sales teams, managers, service personnel, Caterpillar representatives, and customers to resolve warranty-related questions and issues.
• Manage warranty-related invoice payments and credits through CLAIMSi, Corcentric, and other approved systems.
• Maintain accurate records and documentation while ensuring compliance with company and manufacturer requirements.
• Identify opportunities to improve efficiency, accuracy, and customer satisfaction within warranty and sales administration processes.
• Perform additional duties and special projects as assigned.

Job description

Wagner Equipment Co. is seeking a Sales Warranty Coordinator to support the Machine Sales organization by enrolling warranty programs accurately and on time. You will act as the warranty SME, collaborating with Sales, Service, Rental, and customers to resolve issues and optimize processes.

The role requires strong organizational skills, attention to detail, and proactive problem solving, with opportunities to train staff and improve efficiency within a growing heavy equipment dealership.