Heavy Equipment Warranty Specialist

Linder-Industrial-Machinery-Company; Florida; On-site; USD 52,000 - 75,000; Full time

Job summary

Linder Industrial Machinery Company is seeking a Warranty Administrator to manage the branch's warranty operations, policy adherence, and claims processing. This role collaborates with manufacturers and the sales/service teams to optimize profitability and service quality.

The ideal candidate will have experience with warranty guidelines, data tracking, and timely communications with customers and internal stakeholders in a heavy equipment environment.

Qualifications

• Experience in heavy equipment sales preferred.

Responsibilities

• Develops proper warranty procedures in accordance with manufacturer guidelines
• Provides warranty policy training to appropriate branch employees and customers in conjunction with manufacturer representatives
• Evaluates and tracks the warranty services offered and performed
• Provides extended warranty data and pricing to sales department in accordance with manufacturer guidelines
• Ensures warranty literature and reference material is current and distributes information to appropriate branch employees
• Prepares reports, initiates warranty campaigns and other campaigns designed to maintain and increase the profitability of the service department
• Purchases extended warranties
• Processes all manager approved policy adjustments
• Receives, evaluates and processes warranty claims in a timely manner following the closing of work orders
• Tracks manufacturer turn-around time on warranty claims
• Obtains credits from manufacturers
• Performs other duties as requested by manager
• Develops good working relationships with internal customers and manufacturer representatives

Skills

Heavy equipment sales

Job description

Linder Industrial Machinery Company is seeking a Warranty Administrator to manage the branch's warranty operations, policy adherence, and claims processing. This role collaborates with manufacturers and the sales/service teams to optimize profitability and service quality.

The ideal candidate will have experience with warranty guidelines, data tracking, and timely communications with customers and internal stakeholders in a heavy equipment environment.