Sales Warranty Coordinator

Wagner Equipment Co. in; Aurora (CO); Hybrid; USD 57,000 - 69,000; Full time

Benefits offered by this job

PTO & holidays

Medical, dental, and vision insurance

Retirement plan 401K

Job summary

Wagner Equipment Co. is seeking a Sales Warranty Coordinator to support the Machine Sales organization by enrolling warranty programs accurately and on time. You will act as the warranty SME, collaborating with Sales, Service, Rental, and customers to resolve issues and optimize processes.

The role requires strong organizational skills, attention to detail, and proactive problem solving, with opportunities to train staff and improve efficiency within a growing heavy equipment dealership.

Responsibilities

• Manage warranty enrollment for new machines, used machines, attachments, and certified rebuild programs.
• Ensure timely and accurate enrollment of standard, extended, and customer-selected warranty coverage options.
• Deliver training and support to machine sales personnel regarding warranty products, enrollment processes, and best practices.
• Coordinate warranty enrollment for Wagner's rental fleet and ensure compliance with Caterpillar requirements.
• Prepare, distribute, and manage warranty documentation utilizing DocuSign and other electronic workflow tools.
• Communicate directly with sales teams, managers, service personnel, Caterpillar representatives, and customers to resolve warranty-related questions and issues.
• Manage warranty-related invoice payments and credits through CLAIMSi, Corcentric, and other approved systems.
• Maintain accurate records and documentation while ensuring compliance with company and manufacturer requirements.
• Identify opportunities to improve efficiency, accuracy, and customer satisfaction within warranty and sales administration processes.
• Perform additional duties and special projects as assigned.

Job description

Sales Warranty Coordinator (Administrative)

Why Join Wagner?

At Wagner, our people are the driving force behind everything we do. We're committed to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential.

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services including payroll deductions,savings, accounts, loans, VISA card and more
• Additional Benefits include Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans

The Warranty Coordinator plays a critical role in supporting the Machine Sales organization by ensuring the accurate and timely enrollment of all machine and attachment warranty programs. This position serves as Wagner's subject matter expert for Caterpillar warranty products, enrollment requirements, and supporting systems, partnering closely with Sales Representatives, Sales Coordinators, Service teams, Rental Operations, and external customers.

A successful Warranty Coordinator is highly organized, detail-oriented, and proactive. They take ownership of complex processes, build strong relationships across departments, and ensure every warranty is enrolled accurately and efficiently. They are trusted advisors to the sales team, problem solvers for customers, and champions of operational excellence.

This role is ideal for someone who thrives in a collaborative environment and takes pride in delivering exceptional service and accuracy.

Pay Rate:$56,784.00 - $68,540.33 AnnuallyPay rate is dependent upon education & experience.

Essential Responsibilities

• Manage and administer warranty enrollment for new machines, used machines, attachments, and certified rebuild programs.
• Ensure timely and accurate enrollment of all standard, extended, and customer-selected warranty coverage options.
• Deliver training and support to machine sales personnel regarding warranty products, enrollment processes, and best practices.
• Coordinate warranty enrollment for Wagner's rental fleet and ensure compliance with Caterpillar requirements.
• Prepare, distribute, and manage warranty documentation utilizing DocuSign and other electronic workflow tools.
• Communicate directly with sales teams, managers, service personnel, Caterpillar representatives, and customers to resolve warranty-related questions and issues.
• Manage warranty-related invoice payments and credits through CLAIMSi, Corcentric, and other approved systems.
• Maintain accurate records and documentation while ensuring compliance with company and manufacturer requirements.
• Identify opportunities to improve efficiency, accuracy, and customer satisfaction within warranty and sales administration processes.
• Perform additional duties and special projects as assigned.

Education & Experience

Required

• High School Diploma or GED.
• 4+ years of administrative, sales support, warranty administration, or related business experience.
• Strong computer proficiency and organizational skills.

Preferred

• Experience within the heavy equipment, construction, agricultural, transportation, or dealership industry.
• Familiarity with Caterpillar warranty programs, Quote Plus, CLAIMSi, DocuSign, or similar systems.
• Associates or Bachelor's degree or equivalent combination of education and experience.

Key Competencies

Technical & Administrative Skills

• Warranty administration and documentation management
• Data accuracy and attention to detail
• Microsoft Office Suite (Excel, Outlook, Word)

Professional Skills

• Time management and prioritization
• Strong communication and interpersonal skills
• Customer service orientation
• Problem-solving and critical thinking
• Organizational and follow-through skills
• Ability to work independently and collaboratively
• Adaptability in a fast-paced environment

Industry Knowledge

• Equipment sales administration processes
• Warranty products and manufacturer programs
• Safety awareness and compliance
• Understanding of Caterpillar systems and programs preferred

Work Environment

• Hybrid work environment
• Regular interaction with internal departments, dealership personnel, and customers
• Computer and telephone usage throughout the workday

Physical Requirements

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

• Frequently sit, use hands, and operate standard office equipment.
• Frequently communicate verbally and exchange information with employees, customers, and vendors.
• Ability to hear and respond to conversations in person and by telephone.
• Occasionally stand, walk, bend, or lift materials weighing up to 25 pounds.
• Ability to view computer screens for extended periods.

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Pleasenotethis job description is not designed to cover orcontaina comprehensive listing of activities, duties or responsibilities that arerequiredofthe employee for this job. Duties,responsibilitiesand activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge,skillsand/or abilities. To perform this job successfully, the employee mustpossessthe abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.Administrative & Professional