Warranty Engineer (Onsite Warranty Coordinator)

Airinmar Holdings Ltd.; Denver (CO); On-site; USD 70,000 - 90,000; Full time

Job summary

Airinmar Holdings Ltd. is seeking a professional to maximise customer ROI and the company's revenues through effective delivery and management of services. Responsibilities include managing projects, building relationships, and identifying up-selling opportunities. This role requires industry experience in aerospace or technical services and strong analytical and problem-solving skills.

Candidates must have the legal right to work in the US and be prepared to provide evidence of this.

Qualifications

• HNC/HND/Degree in a Business/Engineering discipline or relevant experience in aircraft maintenance.
• Appropriate industry experience within Supply Chain, Aerospace, or Technical Services.
• Strong time management and analytical skills.

Responsibilities

• Maximise Customer's ROI and Airinmar's revenues through service delivery.
• Manage projects and ensure customer satisfaction.
• Identify and manage warranty claims for various events.
• Maintain data integrity and regular updates with the team.

Skills

Interpersonal skills

Leadership skills

Time management

Analytical skills

Problem-solving skills

Education

HNC/HND/Degree in Business/Engineering

Job description

Responsibilities

• Maximise Customer’s ROI and Airinmar’s revenues through delivering (or supporting the delivery of) the services outlined in customer statements of work.
• Perform account reporting to the allocated Program Manager.
• Carry out and manage projects, tasks and problem solve to ensure customer satisfaction.
• Be able to build multi-level relationships within Customer, both internally and externally.
• Support the implementation and management of the delivery of Warranty Management services (in coordination with Philippines/UK-based staff).
• Proactively apply Continuous Improvement, including the Identification and implementation of initiatives/projects ensuring things are clearly tracked and documented to keep us on schedule.
• Lead/Support periodic program reviews.
• Identify, create, and manage warranty claims for component, line maintenance, heavy maintenance, service bulletins, reliability guarantees, engines, expendables and other eligible events.
• Contact suppliers to gather the necessary information to justify a quoted repair/claim and contest where appropriate.
• Maintain data integrity.
• Maintain regular verbal & written updates with the UK team.
• Provide a point of contact for data retrieval, problem resolution, escalation and advice.
• Carry out business development and identify up‑selling opportunities.
• To travel where necessary for meetings, to support aircraft inputs (C Checks) and any other applicable projects.

Qualifications

• Hold a HNC/HND/Degree in a Business/Engineering discipline or have relevant work experience in an aircraft maintenance or warranty organisation.
• Have appropriate industry experience within a Supply Chain, Aerospace, Value Engineering, Warranty or Technical Services discipline.
• Demonstrate sound interpersonal and leadership skills.
• Strong time management skills and an ability to prioritise multiple projects.
• Strong analytical and problem solving skills.
• Be able to build multi-level relationships within organisations, both internally and externally.

Airinmar Ltd has a legal responsibility to ensure that all candidates have the legal right to live and work in the US. Candidates will be ask to provide evidence of their right to work in US.