Warranty Administrator

Bombardier; Wichita (KS); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Insurance plans

Competitive base salary

Retirement savings plan

Employee Assistance Program

Tele Health Program

Job summary

Bombardier in Wichita is seeking a Warranty Administrator to adjudicate claims for aviation programs, working with SAP and customer portals in a remote-friendly environment. You will assess and finalize warranty claims with accuracy and professional customer service.

You will analyze warranty data, prepare reports, and engage with service centers and customers to ensure accurate, timely resolutions, while complying with Schedule A contracts and warranty policies.

Qualifications

• Technical College (AME) diploma with 3–8 years in aircraft aftermarket.
• Knowledge of BA contracts, Schedule 'A' guidelines and warranty policies.
• Knowledge of aircraft systems, service bulletins, and maintenance schedules.
• Ability to input, edit, retrieve and generate diverse reports.
• Fluent in English; French is a plus. Strong interpersonal skills.
• Windows environment experience; SAP knowledge is an asset.

Responsibilities

• Adjudicate warranty claims, service orders and other claims in SAP/Customer Portal.
• Provide warranty status and adjudication communications to customers.
• Give information sessions with customers and service partners.
• Create and manage flat-rated man hours for removal/installation of components.
• Produce reports and develop proposals to improve warranty cost trends.
• Represent warranty in CSRB/CRSC/FRB meetings and track tech changes.
• Support processes and IT systems to enhance warranty operations.
• Support customer claim processing efforts.
• Work under limited supervision in a remote office.
• Ensure compliance with Warranty Programs and Schedule A.

Skills

Fluent English

Interpersonal communication

Time management

Education

AME diploma

Tools

SAP

Job description

When applicable, Bombardier promotes flexible and hybrid work policies.

Why join us?

At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.

Bombardier’s Benefits Program

• Insurance plans (Dental, medical, life insurance, disability, and more)
• Competitive base salary
• Retirement savings plan
• Employee Assistance Program
• Tele Health Program

What are your contributions to the team?

Reporting to the Manager Warranty & ASF Management, the Warranty Administrator will be responsible for assessing Warranty claims and all other claims for Bombardier Aviation including narrow body and wide body aircraft. As part of a team, the candidate will work with various databases, aerospace standard documentation, as well as suppliers to adjudicate warranty claims with a high level of professionalism and customer service.

In your role, you will:

• Adjudicate Warranty claims, service orders, sales orders, all other claims submitted from customers their representative, authorized service facility (ASF), Bombardier Service Centers (BAS) in a web-based SAP / Customer Portal environment.
• Supply status of warranty for customer claims and communicate the adjudication of said claims.
• Provide information sessions with customers and service partners on a scheduled and unscheduled basis.
• Help to create and work with flat-rated man hour list for removal and installation of aircraft components.
• Produce reports, administer policies and develop propositions regarding improving warranty cost trends and administration techniques.
• Represent the warranty department in various meetings, such as, Customer Review Board Meeting (CSRB) & Steering Committee (CRSC), Failure Review Board (FRB), and ensure awareness of upcoming technical improvement changes (ex. Service Bulletins, Advisory Wires, program change requests (PCRs), program change approvals (PCAs), etc.)
• Support the development of processes and IT systems that will improve / enhance Warranty operations and efficiency.
• Support customer claim processing efforts.
• Perform under limited supervision in a remote office scenario.
• Ensure that your work is compliant with Bombardier Warranty Programs, Schedule A (customer contracts) and/or like documentation that may be in place.

How to thrive in this role?

• You have a technical College (AME) diploma or equivalent, with 3 to 8 years in aircraft industry aftermarket areas (i.e. Part Logistics, service center, contracts, customer support). Hands on aviation experience is preferred.
• Knowledge of BA contracts, Schedule “A” guidelines and warranty policies is required.
• You have knowledge of aircraft systems, technical manuals, service bulletins publications and maintenance schedule.
• You have basic evaluation and research skills to search and interpret information from databases and administer customer claims and questions.
• You are able to rapidly determine the level of effort and tasks required to perform warranty work on aircraft.
• You have the ability to input, edit, retrieve, format and generate diverse reports and documents, using a variety of applications.
• You have excellent working knowledge and experience in a Windows environment (Microsoft Suite).
• SAP knowledge would be an asset.
• You are able to manage time and prioritize tasks effectively.
• You have strong interpersonal communication skills.
• You are fluent in English (oral and written); French fluency would be considered an asset.

Bombardier is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws.

Job Warranty Administrator

Primary Location Wichita, ADMN / MFG, Learjet

Organization Learjet Inc

Shift Day job

Employee Status Regular

Requisition 13832 Warranty Administrator