Warranty & Customer Solutions Coordinator

Western Pacific Crane & Equipment, LLC; Fontana (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Job summary

Western Pacific Crane & Equipment, LLC seeks a Warranty Manager to develop, implement, and manage warranty programs for cranes and equipment. You will collaborate with customers to prepare and file claims, monitor notifications from manufacturing, and ensure timely resolution.

This role requires anAssociate or Bachelor’s degree with 3 years in the industry, plus strong knowledge of crane equipment. You will lead the customer service team, build client relationships, and ensure compliance with

Qualifications

• Associate or Bachelor's degree with 3 years of industry experience.
• Strong knowledge of crane and construction equipment.

Responsibilities

• Prepare, file, and collect warranty claims with customers.
• Customize, monitor, and distribute fleet maintenance notifications.
• Oversee in-house warranty management for unit customization.
• Lead the customer service team and enhance dealership experience.
• Build strong customer relationships to meet growing needs.
• Ensure safety and regulatory compliance across the organization.
• Communicate activities to internal and external stakeholders.
• Support special projects as assigned.

Skills

Customer service

Sales

Communication

Problem solving

Team collaboration

Education

Associate or Bachelor's degree

Job description

Western Pacific Crane & Equipment, LLC seeks a Warranty Manager to develop, implement, and manage warranty programs for cranes and equipment. You will collaborate with customers to prepare and file claims, monitor notifications from manufacturing, and ensure timely resolution.

This role requires anAssociate or Bachelor’s degree with 3 years in the industry, plus strong knowledge of crane equipment. You will lead the customer service team, build client relationships, and ensure compliance with