Warranty Coordinator

Lanco Group of Companies; Fontana (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Medical

Dental

Vision

Life insurance

401(k) plan

Job summary

Lanco Group of Companies in Fontana, CA seeks a Warranty Manager to develop, implement, and oversee warranty programs, ensuring timely filing and successful collections. The role emphasizes customer relations, program customization, and cross-functional collaboration to deliver a superior dealership experience.

Strong communication and organizational skills are essential, with a focus on safety compliance and driving revenue through value-added services.

Qualifications

• Associate or Bachelor’s degree with 3 years of industry-related work history.
• Strong working knowledge of crane and construction equipment is preferred.

Responsibilities

• Develop, implement, and manage warranties for the organization.
• Process warranty claims with customers, ensuring timely and accurate filing and collection.
• Customize and monitor notifications related to fleet breakdowns, repairs and maintenance.
• Oversee the customer service department for customized programs and dealership experience.
• Build strong customer relationships to meet growing needs.
• Stay informed about competition and opportunities to drive revenue growth.
• Ensure safety, health, and environmental compliance; assist in training coworkers.
• Communicate status updates to internal and external stakeholders.
• Adhere to company policies to minimize liability; handle special projects as assigned.

Skills

Customer service

Sales skills

Problem resolution

Written & verbal communication

People & organizational skills

Team collaboration

Education

Associate or Bachelor’s degree

Job description

Job Purpose

This position will develop, implement, and manage warranties for the organization accordingly.

Essential Functions

• Work with customers to ensure that warranty claims are prepared, filed and collected in a timely and accurate manner.
• Work with clients to customize, manage and monitor notifications distributed by manufacturing in regard to fleet breakdowns, repairs and maintenance needed.
• Manage in-house warranty in regard to unit customization and proprietary parts.
• Oversee customer service department in relations to customized programs offered to clients to offer a superior dealership experience.
• Build strong customer relationships to ensure customer’s growing needs are met.
• Remains abreast of competition, company’s strengths and weaknesses, evolving opportunities and communicates back to the organization potential value-added products and services that will drive company revenue growth and profitability.
• Ensure compliance in all safety, health, and environmental regulations, policies and procedures for a goal of zero incidents and injuries; Assist in delivering required training to ensure that all coworkers have the necessary skills to perform their jobs properly and safely.
• Communicate consistently on all activities to appropriate individuals (internal & external).
• Maintain ongoing communication and adhere to all Companywide policies to eliminate and/or reduce exposure to liability.
• Special projects or work as assigned.

Experience/Training/Education

• Required: Associate or Bachelor’s degree with 3 years of industry related work history.
• Preferred: Strong working knowledge of crane and construction equipment, operations and mechanical function

Knowledge/Skills/Abilities

• Strong customer service and sales skills;
• A drive to identify and resolve product problems;
• Ability to understand and follow written and verbal instructions;
• Ability to communicate clearly and effectively;
• Possess strong people and organizational skills;
• Work cooperatively with customers, sales representatives, staff, management, and other associates.

Compensation/Benefits

We foster a collaborative team environment that values innovation and encourages creative solutions to drive positive organizational impact. Our employees are the key to our success and help us stand out from our competitors.

The hourly pay range for this role is $18.00 to $22.00.

• paid time off
• medical
• dental
• vision
• life insurance
• 401(k) plan

Physical And Environmental Elements

This is primarily an office classification and employees work in an office with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances. While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job include are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus

Please review disclosure below

https://cdn.mjmc.com/mjmc/_hr/lanco-applicant-privacy-notice2023-53.pdf

Lanco is an equal opportunity employer. All employment-related decisions, including but not limited to hiring, compensation, promotion, discipline (including termination), evaluation, training and development opportunities, etc., are made without discrimination on the basis of race, color, sex, sexual orientation, gender-related identity, pregnancy, national origin, ancestry, religion, age, military status, protected disability, citizenship, genetic information or any other category protected by applicable law.