Warranty & Customer Care Specialist

Schell Brothers; Rehoboth Beach (DE); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Unlimited time off

Medical benefits

Company vehicle

Employee appreciation events

Job summary

Schell Brothers Delaware Division is seeking a positive Customer Care Team Member (Warranty Representative) to interact closely with homeowners and trade partners, delivering timely and quality warranty service. The role emphasizes strong communication, organization, and teamwork in a friendly, growth‑oriented culture.

We offer unlimited time off, medical benefits, a company vehicle, and engagement events, plus a competitive salary and potential performance bonus.

Qualifications

• High school diploma or GED is required.
• Must have valid driver’s license.
• Able to lift 50 pounds occasionally.
• Proficient with MS Office products.
• Positive, caring, and professional demeanor.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Able to collaborate with other team members.

Responsibilities

• Interact with homeowners and trade partners daily to ensure timely and quality service work.
• Provide exceptional warranty experience and service delivery.

Skills

Verbal communication

Written communication

Organizational skills

Attention to detail

Positive attitude

Team collaboration

Reliability & punctuality

Education

High school diploma or GED

Tools

MS Office

Job description

Schell Brothers Delaware Division is seeking a positive Customer Care Team Member (Warranty Representative) to interact closely with homeowners and trade partners, delivering timely and quality warranty service. The role emphasizes strong communication, organization, and teamwork in a friendly, growth‑oriented culture.

We offer unlimited time off, medical benefits, a company vehicle, and engagement events, plus a competitive salary and potential performance bonus.