Warranty Representative

Schell Brothers; Rehoboth Beach (DE); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Unlimited time off

Medical benefits

Company vehicle

Employee appreciation events

Job summary

Schell Brothers Delaware Division is seeking a positive Customer Care Team Member (Warranty Representative) to interact closely with homeowners and trade partners, delivering timely and quality warranty service. The role emphasizes strong communication, organization, and teamwork in a friendly, growth‑oriented culture.

We offer unlimited time off, medical benefits, a company vehicle, and engagement events, plus a competitive salary and potential performance bonus.

Qualifications

• High school diploma or GED is required.
• Must have valid driver’s license.
• Able to lift 50 pounds occasionally.
• Proficient with MS Office products.
• Positive, caring, and professional demeanor.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Able to collaborate with other team members.

Responsibilities

• Interact with homeowners and trade partners daily to ensure timely and quality service work.
• Provide exceptional warranty experience and service delivery.

Skills

Verbal communication

Written communication

Organizational skills

Attention to detail

Positive attitude

Team collaboration

Reliability & punctuality

Education

High school diploma or GED

Tools

MS Office

Job description

Schell Brothers’ mission is to bring happiness to ourselves and our homeowners by not only creating exceptional homes and communities but also providing an extraordinary home buying experience. Our employees are passionate about their jobs and believe in happiness, positivity, and collaboration with others.

We are proud to have received Pro Builder’s prestigious "Builder of the Year" award, the highest honor for a builder in North America. Additionally, we’ve earned the "Great Place to Work" certification across our divisions, reflecting the strength and culture of our team.

Schell Brothers Delaware Division is looking for an energetic and positive Customer Care Team Member (Warranty Representative) who has the ability and desire to interact closely with our customers to provide an exceptional warranty experience.

Customer Care Team Members get an opportunity to interact with homeowners and trade partners daily to ensure timely and quality service work.

At Schell Brothers, we work hard but also get to enjoy sweet perks like unlimited time off, medical benefits, and employee appreciation events. Our Customer Care Team Members receive a competitive salary with the potential of a performance bonus and a company vehicle.

Requirements

• High school diploma or GED.
• Valid driver's license.
• Must be able to lift 50 pounds at times.
• Comfortable with technology and proficient with MS Office Products.
• Positive and caring attitude.
• Outgoing, professional demeanor.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Must be able to collaborate with other Team Members.
• Strong work ethic, reliable, punctual, and honest.
• Ability to prioritize tasks.
• Previous experience including, but not limited to, quality assurance and customer care/warranty. (preferred)