Home Warranty Specialist

Smith Douglas Homes; Chattanooga (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Smith Douglas Homes in Chattanooga, TN is seeking a Warranty (Customer Service) Representative to assist home buyers with warranty claims and to deliver exceptional customer experiences. You will communicate professionally with empathy, schedule warranty work with trade partners, and perform quality assurance inspections to ensure high standards.

The role emphasizes strong communication, attention to detail, and teamwork within a growing homebuilding company committed to customer satisfaction.

Qualifications

• Minimum 2 years of customer service experience.
• 1 year residential construction, punch out, or similar work.
• Driver’s License (own transportation) required.

Responsibilities

• Review all incoming Customer Service requests.
• Meet with homeowners to troubleshoot concerns and determine action.
• Coordinate warranty work with Trade Partners and schedule visits.
• Inspect warranty work and perform QA inspections.
• Review invoices from Trade Partners for approval.
• Provide guidance to staff on warranty processes.

Skills

Clear communication

Interpersonal skills

Professionalism

Attention to detail

Education

High School

Tools

Microsoft Office

Internet

SMART software

Job description

Smith Douglas Homes in Chattanooga, TN is seeking a Warranty (Customer Service) Representative to assist home buyers with warranty claims and to deliver exceptional customer experiences. You will communicate professionally with empathy, schedule warranty work with trade partners, and perform quality assurance inspections to ensure high standards.

The role emphasizes strong communication, attention to detail, and teamwork within a growing homebuilding company committed to customer satisfaction.