Warranty Admin

Valley Truck Centers; Akron (OH); On-site; USD 600,000 - 700,000; Full time

Job summary

Valley Truck Centers is seeking a Warranty Admin to manage and process warranty claims, ensuring timely and accurate resolutions. You will coordinate with departments, maintain detailed records, and deliver exceptional service to customers and internal stakeholders.

Requirements include 2+ years in warranty administration, experience with warranty software, and strong organizational and communication skills.

Qualifications

• Minimum of 2 years of experience in a warranty administration role or similar.
• Experience with warranty management software and documentation.
• Strong understanding of warranty processes and procedures.

Responsibilities

• Process warranty claims efficiently and accurately.
• Coordinate with service departments, suppliers, and manufacturers.
• Maintain detailed records of all warranty claims and related docs.
• Communicate with customers and internal teams for updates and resolutions.
• Analyze warranty data to identify trends and improvements.
• Ensure claims are processed within established timelines.
• Provide training and support on warranty procedures as needed.
• Assist in developing strategies to improve warranty processes and customer satisfaction.

Skills

Excellent organizational skills

Proficient in Excel

Strong communication skills

Detail-oriented

Ability to work independently and in a

Education

High school diploma or equivalent

Associate or bachelor's in business administration or related field preferred

Tools

Warranty management software

Microsoft Excel

Job description

Job Details

Job Location: Akron Freightliner - Akron, OH 44306

Salary Range: $50,000.00 Base+Commission/month

Job Purpose:
The Warranty Admin is responsible for managing and processing warranty claims to ensure timely and accurate resolution. This role involves coordinating with various departments, maintaining detailed records, and providing exceptional customer service to both internal and external stakeholders.

Key Responsibilities

• Process warranty claims in an efficient and accurate manner, ensuring compliance with company policies and procedures.
• Coordinate with service departments, suppliers, and manufacturers to validate and expedite warranty claims.
• Maintain detailed and organized records of all warranty claims and related documentation.
• Communicate effectively with customers and internal teams to provide updates and resolve any issues related to warranty claims.
• Analyze warranty data to identify trends, report findings, and recommend improvements to reduce warranty costs.
• Ensure all warranty claims are processed within established timelines and follow up on any outstanding claims.
• Provide training and support to staff on warranty procedures and policies as needed.
• Assist in developing and implementing strategies to improve warranty processes and customer satisfaction.

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Supplemental voluntary insurances available.
• Life Insurance is fully funded by the employer
• Employee assistance program
• Employee discount
• Paid time off
• Birthday day off
• Recognition for longevity
• Parental leave
• Referral program
• Health Club/Recreation Center membership reimbursements
• Employee Team Member Programs and more!

Qualifications

Required Education

• High school diploma or equivalent; an associate or bachelor's degree in business administration or a related field is preferred.

Required Experience

• Minimum of 2 years of experience in a warranty administration role or a similar position within the automotive or manufacturing industry.
• Proven track record of managing warranty claims and processing documentation efficiently.
• Experience working with warranty management software and systems.

Required Skills and Abilities

• Strong understanding of warranty processes and procedures, including claim submission and follow-up.
• Excellent organizational skills with the ability to manage multiple tasks and deadlines effectively.
• Proficient in using Microsoft Office Suite, particularly Excel, for data management and reporting.
• Strong communication skills, both verbal and written, for effective interaction with customers, suppliers, and internal teams.
• Detail-oriented with a keen eye for accuracy in documentation and data entry.
• Ability to work independently as well as collaboratively in a team environment.
• Strong problem-solving skills and the ability to handle customer inquiries and resolve issues promptly.