Field Warranty Service Supervisor-Residential Construction

Ici-Homes; Daytona Beach (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

ICI Homes is seeking a Customer Service Warranty Superintendent to join our Daytona Beach field team. This full-time role serves as a liaison between homeowners, subcontractors, and our construction crew to resolve warranty requests efficiently and professionally.

The ideal candidate has a strong residential construction background, excellent communication skills, and a commitment to customer satisfaction, with responsibility for inspecting homes, coordinating repairs, overseeing subcontractors,

Qualifications

• 3+ years of residential construction experience.
• Strong customer service and communication skills.
• Ability to diagnose construction-related issues and develop solutions.

Responsibilities

• Review warranty requests and determine solutions for claims.
• Inspect homes and coordinate corrective actions.
• Oversee subcontractors performing warranty work.
• Monitor repair quality to meet standards.
• Review subcontractor pay requests.
• Maintain communication with homeowners throughout warranty process.
• Collaborate with construction teams to resolve concerns.
• Ensure warranty work is documented and signed off.
• Promote safe work practices on all jobsites.

Skills

Construction experience

Customer service

Communication skills

Organizational skills

Problem solving

Proficiency with tech

Tools

Computers

Smartphones

Job description

ICI Homes is seeking a Customer Service Warranty Superintendent to join our Daytona Beach field team. This full-time role serves as a liaison between homeowners, subcontractors, and our construction crew to resolve warranty requests efficiently and professionally.

The ideal candidate has a strong residential construction background, excellent communication skills, and a commitment to customer satisfaction, with responsibility for inspecting homes, coordinating repairs, overseeing subcontractors,