Customer Service Warranty Superintendent - Jacksonville

ICI Homes; Daytona Beach (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

ICI Homes in Daytona Beach, FL is seeking a Customer Service Warranty Superintendent who coordinates homeowner warranty requests, inspects homes, and guides subcontractors to timely, quality repairs. This role acts as a liaison between homeowners, the construction team, and subcontractors, ensuring repairs meet ICI Homes standards while maintaining clear, proactive communication.

The position emphasizes safety, documentation, and on-site field work with some office duties, and requires a valid

Qualifications

• 3+ years of residential construction experience.
• Strong knowledge of residential construction practices, building codes, safety regulations.
• Excellent organizational and follow-up skills.
• Ability to diagnose construction-related issues and develop solutions.
• Strong customer service and communication skills.
• Proficiency with computers, smartphones, and related technology.
• Ability to work independently and manage multiple projects.
• Professional, courteous, service-oriented attitude.

Responsibilities

• Review homeowner warranty requests and determine appropriate solutions for eligible claims.
• Inspect homes, diagnose issues, and coordinate corrective actions.
• Schedule, coordinate, and oversee subcontractors performing warranty work.
• Monitor the quality and completion of repairs to ensure they meet ICI Homes standards.
• Review and approve subcontractor pay requests.
• Maintain ongoing communication with homeowners throughout the warranty process.
• Partner closely with construction and production personnel to resolve customer concerns.
• Ensure warranty work is completed, documented, and signed off by homeowners.

Skills

Customer service

Construction knowledge

Organizational skills

Communication skills

Problem solving

Technology proficiency

Independent worker

Multitasking

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Warranty Superintendent - Jacksonville

Full-Time Daytona Beach, FL, US

Join the ICI Homes Team

ICI Homes is seeking a Customer Service Warranty Superintendent who is passionate about delivering exceptional customer experiences and maintaining the high-quality standards our homeowners expect. This role serves as a key liaison between homeowners, subcontractors, and our construction team to ensure warranty requests are resolved efficiently and professionally.

What You'll Do

• Review homeowner warranty requests and determine appropriate solutions for eligible claims.
• Inspect homes, diagnose issues, and coordinate corrective actions.
• Schedule, coordinate, and oversee subcontractors performing warranty work.
• Monitor the quality and completion of repairs to ensure they meet ICI Homes standards.
• Review and approve subcontractor pay requests.
• Maintain ongoing communication with homeowners throughout the warranty process.
• Partner closely with construction and production personnel to resolve customer concerns.
• Ensure warranty work is completed, documented, and signed off by homeowners.
• Promote and support safe work practices on all jobsites.

What We're Looking For

• Minimum of 3 years of residential construction experience.
• Strong knowledge of residential construction practices, building codes, quality standards, and safety regulations.
• Excellent organizational and follow-up skills.
• Ability to diagnose construction-related issues and develop effective solutions.
• Strong customer service and communication skills.
• Proficiency with computers, smartphones, and related technology.
• Ability to work independently and manage multiple projects simultaneously.
• Professional, courteous, and service-oriented attitude.

Requirements

• Valid Florida Driver's License.
• Ability to work primarily in the field, with some office-based administrative responsibilities.
• Must possess the tools necessary to perform inspections and evaluations.

Why Join ICI Homes?

ICI Homes has built a reputation for quality, innovation, and customer satisfaction. Our team members play a vital role in creating exceptional experiences for our homeowners while working in a collaborative and supportive environment.

ICI Homes offers competitive salary and a comprehensive benefits package.

EOE / DFWP

Note to Job Seekers: Your resume will be reviewed and qualified candidates will be contacted in the event that there is a potential match. Thank you.