Warranty Claims Specialist I - Customer Care

AAON, Inc.; Tulsa (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

AAON, Inc. is seeking a Warranty Claims Processor in Tulsa, OK to manage the manual claims process for entry into the warranty website and to maintain warranty paperwork for accurate documentation.

You will deliver excellent customer service and ensure proper claim criteria are met. Responsibilities include entering precise claim data, coordinating with customers and internal teams on RGAs and related billing, and providing clerical support as needed while maintaining high-quality records and

Qualifications

• High School Diploma or GED is required.
• Experience in customer service or related field preferred.
• HVAC industry experience is helpful when handling warranty claims.

Responsibilities

• Deliver a high level of customer service to exceed customer needs.
• Enter accurate, valid, and complete information for warranty claims.
• Collaborate with customers and internal staff on RGA and RGA billing.

Skills

Customer service orientation

Multitasking

Communication (written & verbal)

Calm under pressure

Education

High School Diploma or GED

Job description

AAON, Inc. is seeking a Warranty Claims Processor in Tulsa, OK to manage the manual claims process for entry into the warranty website and to maintain warranty paperwork for accurate documentation.

You will deliver excellent customer service and ensure proper claim criteria are met. Responsibilities include entering precise claim data, coordinating with customers and internal teams on RGAs and related billing, and providing clerical support as needed while maintaining high-quality records and