Warranty Claims Processor

The Kenan Advantage Group; North Canton (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

The Kenan Advantage Group in North Canton, OH is seeking a Warranty Claims Coordinator to accurately create, file and manage warranty claims. This onsite role focuses on timely submission, ongoing claim management, and cross-functional communication to maintain strong OE and supplier relations.

Responsibilities include generating weekly/monthly warranty recovery reports, assisting with special projects, and driving process improvements while collaborating with maintenance leadership and shop

Qualifications

• High School diploma or equivalent required.
• Minimum of 2 years of general warranty experience.
• Excellent communication skills to strengthen relationships with OEs & suppliers.
• Exceptional organizational skills with ability to manage workload with minimal supervision.
• Outstanding customer service and follow-up skills.
• Typing speed of ~40 wpm.
• Proficiency with Microsoft Word, Outlook, and Excel.
• Prior experience with VMRS codes preferred.

Responsibilities

• Generate & Submit Warranty claims daily.
• Manage ongoing/pending Warranty claims.
• Allocate Packing Slips/Shipping labels & required information to Shop Terminals.
• Maintain a good working relationship with OEs, Suppliers & Shop Terminals.
• Generate Weekly/Monthly Warranty Recovery Reports.
• Assist with special projects.
• Continuously improve Warranty claims processing procedure.
• Distribute weekly Warranty updates to Maintenance Directors, Managers & Lead Technicians.
• Escalate pending and/or ongoing concerns to Warranty Administrator.
• Active cooperation with other essential department members and outside vendors.

Skills

Excellent communication

Organizational skills

Customer service

Typing 40 wpm

Microsoft Office Suite

Education

High School diploma or equivalent

Tools

VMRS codes

Job description

Job Details: Job Location: 96 North Canton OH CSC - North Canton, OH 44720, Position Type: Fleet, Travel Percentage: None, Job Shift: 8hr, Job Category: NA, Position Summary

This position is responsible for accurately creating, filing & managing the Warranty Claims process.

Essential Functions

• Generate & Submit Warranty claims daily
• Manage ongoing/pending Warranty claims
• Allocate Packing Slips/Shipping labels & Required Information to Shop Terminals
• Maintain a good working relationship with OEs, Suppliers & Shop Terminals
• Generate Weekly/Monthly Warranty Recovery Reports
• Assist with special projects
• Continuously improve Warranty claims processing procedure
• Distribute weekly Warranty updates to Maintenance Directors, Managers & Lead Technicians
• Escalate pending and/or ongoing concerns to Warranty Administrator
• Active cooperation with other essential department members and outside vendors

Qualifications

• High School diploma or equivalent
• Minimum of 2 years of general Warranty experience.
• Excellent Communication skills to strengthen relationships with OEs & Suppliers.
• Exceptional organizational skills; ability to manage workload in a timely manner with minimal supervision.
• Outstanding customer service and follow-up skills.
• Types an average of 40 wpm.
• Knowledgeable of Microsoft Office Suite, particularly Word, Outlook & Excel.
• Prior experience with VMRS codes is preferred.
• Must be dedicated and driven individual.

Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change.

All employees of the Company are expected to:

• Promote positive work habits including effective and timely communication, teamwork, and respect for co-workers.
• Provide constructive guidance to other employees and representatives of third parties.
• Contribute to providing the highest quality of products and services to customers.

#LI-ONSITE

#LI-AW1

#NDLP